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Voicemail doesn't pick up
jaytee13
Newbie
‎10-17-2013 03:24 PM

I have voicemail activated on my phone, but calls never roll over to voicemail.  What could be wrong?

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Re: Voicemail doesn't pick up
vzw_customer_support
Customer Service Rep
‎10-20-2013 05:17 AM

jaytee13,

Like most people, I'm not always around to pick up the phone. So voicemail is a saving grace. Now, when you say they don't "roll over" to voicemail, do you mean that those calling you are unable to leave a message? When did this issue begin? If you call yourself, are you only hearing it ring through or do you get a message like "voicemail box is not setup"/"voicemail box is full"?

EvanO_VZW

Follow us on Twitter @VZWSupport

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