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Volume issue's
Hardydroid
Enthusiast - Level 2
โ€Ž03-13-2016 03:20 PM

I have a droid turbo 2. I've got the sound as high as I can go and I barely can hear someone I'm talking with. How do I fix this? FYI: I've turned it up while I'm talking to a person. Still nothing.

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Hardydroid
Enthusiast - Level 2
โ€Ž03-13-2016 03:24 PM

Just a regular turbo.

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DigitalRules
Specialist - Level 1
โ€Ž03-13-2016 03:42 PM

Is volume low on ALL calls? Is this something new? How does the speakerphone sound?

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Hardydroid
Enthusiast - Level 2
In response to DigitalRules
โ€Ž03-13-2016 04:01 PM

Speakers good. They hear me fine too. I got a replacement with insurance, worked fine till this week.

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Hardydroid
Enthusiast - Level 2
In response to Hardydroid
โ€Ž03-13-2016 04:04 PM

Tried erase everything and start over. No luck. All call I can't hear. And there's a longer delay when I make a call

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vzw_customer_support
Customer Service Rep
โ€Ž03-13-2016 04:12 PM

Hardydroid,


Being able to hear your callers is very important so let's figure out what options there are to help. You mentioned that you received a replacement through insurance. Was this phone sent out by us at Verizon or was it sent to you by Asurion? You stated this was something new that just started, were there any changes you made to the device prior to the issue with the volume?


ShawnteJ_VZW
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cocomo11
Enthusiast - Level 1
In response to vzw_customer_support
โ€Ž03-15-2016 01:51 PM

I am having the same issue.  I had to get a replacement phone after about 3 months.  I received another one and it is now doing the same thing.  I can barely here ringtone or message notifications.  The volume isturned all the way up in settings.

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