We 5G UW makes phone useless
Pip395
Newbie

A new 5G UW tower went up in our town and now everyone we knows iPhones are basically bricks and useless.   We have iPhone 14 pro’s for a couple years now and iOS is up to date.  But this tower went up in the last month and now we can’t use our phones unless on home Wi-Fi or we go into our cellar settings and revert to LTE service only.  We deserve some kind of money back for paying for a service package we cannot use.  

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vzw_customer_support
Customer Service Rep

I would be alarmed myself if my iPhone 14 stopped working after a software update and a new tower was installed in the area, Pip395. We're here to help investigate this issue and figure out what is happening. Please be on the lookout for a private note from us so we can help find a solution.

-Joseph

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