When can I expect Lollipop update for Droid Turbo?
rkolendo
Newbie

When can I expect Lollipop update for Droid Turbo?

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tikibar1
Community Leader
Community Leader

Nothing official has been announced yet, other than it will receive the update.

Motorola Support - Find Answers | Motorola Mobility, Inc.

crspyguy
Enthusiast - Level 3

the responses you're going to get will send you the motorola portal where they will blame it on Verizon then when you come to Verizon they will blame it on motorola it came out in the third quarter of last year and we're in the end of the first quarter I've gotten to the point where if I don't expect anything I won't be letting down bottom line we already bought the phone and we're already stuck in a two year contract

rtp2525
Enthusiast - Level 1

The reason it takes so long is Verizon Motorola has to incorporate Verizon application and make sure it works with the software. They test the software on the product but the testers are incompetent because I knew some of them. That's why they sending soaks out. It really comes down to Verizon being satisfied

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Tidbits
Legend

Motorola is still coding the app and just started soak testing the code.

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gggggg
Contributor - Level 2

Don't hold your breath. I just saw where others are getting 5.1 and here sits the Turbo, nothing. 

vzw_customer_support
Customer Service Rep
psf57

I understand Software updates are always exciting! No official date on when this is going to be released yet. However, you can stay up to date on the Software updates here: http://vz.to/1BiGZYk .


JorgeO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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gggggg
Contributor - Level 2

I just wish the sales rep would have spoke the truth when I Edged up to this phone on March 13.  I specifically asked about 5.0 and he stated "you will soon be getting the upgrade". Alas, I learned NEVER to believe what reps tell me.  If I had a choice I would take this phone back.

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Tidbits
Legend

Misconception of soon.  Soon can be classed as between now and the end of the world.  Soon has no defined time frame.  That's why people end up where they are.  It's currently under beta testing(I know people who are doing the Motorola thing), but at that point when completed it will be submitted to Verizon.  So until Motorola submits something it's up to them.

Not applicable

psf57 wrote:

I just wish the sales rep would have spoke the truth when I Edged up to this phone on March 13.  I specifically asked about 5.0 and he stated "you will soon be getting the upgrade". Alas, I learned NEVER to believe what reps tell me.  If I had a choice I would take this phone back.

Is there something wrong with your phone that it's not operational? You knew it had kitkat when you bought it. Chill already.

frommage
Contributor - Level 2

Not even a month to the date and already looking for a full software upgrade.

D1fz
Contributor - Level 1

Nothing wrong with phone but Verizon workers push the idea of update coming soon. Why should he chill. Verizon used the update coming as a tactic to sell the Droid Turbo, now he wants them to hold up their end.

I don't understand how it can bother you so much that someone wants their upgrade. If you aren't Verizon, and you aren't a Turbo user then you have no dog in this fight, but feel the need to interject with no useful information. Maybe you need to chill.

Tidbits
Legend

Motorola dropped 5.0... They said it themselves, and it was the RIGHT thing to do.

5.1 fixes most of the bugs you are reading about with all the devices updated to 5.0-5.0.2. Motorola said any device slated to get 5.0.X will be getting 5.1 instead.

If you don't want to wait for those fixes and want the update and if Motorola just pushes it out to make you guys happen then don't complain about things going wrong with your devices. It's on you...

Tidbits
Legend

happy not happen.  Autocorrect is not always awesome.

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RobB772
Contributor - Level 3

So using that logic and extrapolating that premise out, no update will ever happen because there is never going to be a flawless update.Whomever is the holdup (Verizon or Motorola) needs to step up and drive a stake in the ground and commit to at least a timeframe . Companys do have internal deadlines for any product, software included, so they had better have a pretty good handle on where it stands today and communicate more than "soon"

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Tidbits
Legend

It was what MOTOROLA SAID.  You don't like it then complain to them.  Like I said various times before.  Updates start and end with the manufacturer.  They dropped 5.0 in FAVOR of 5.1 which fixes a lot of bugs that 5.0.X introduced and people are complaining about.  Like WiFi not connecting(especially those without unlimited data this is GOD SEND), like memory management hanging and drains the battery while cause the devices to heat up.  5.1 was major fixes.  This would change any dates for the better...

Software wise.  We do, but they are never hard deadlines.  We can change them when needed at least in my office I am in charge of can do.  When you put hard dates and push a product out there's various examples of WHY not to do it. 


Recent EA debacles for example.  Blizzard with Diablo III.  There's a lot more out there.  Even Microsoft, and Qualcomm(2 places I have worked).  We had dates, but they were never set in stone.  You've seen the effect of those dates changing with all the rumors and projections. 

Verizon doesn't do any coding at all like popular belief.  How are they going to get a handling when they don't touch the code?  Can you tell me when the next Sony update it for their PlayStation devices will come?

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Snn5
Legend

Ever notices that innopath.com process running on your phone?  That's the process through which manufacturers send updates to phones.  It checks your phone for proper system structure, is used for remote diagnostics, and in the end is the reason any phone is updated OTA.

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DF100
Enthusiast - Level 2

Exactly this.  If 5.0 is too buggy to release, communicate that information to your customers and provide a time frame for the eventual upgrade.  In this case, a little transparency would go a long way. 

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Tidbits
Legend

Motorola ALREADY said this. Like I said 100+ times. Carriers don't touch code like the media spews out. Motorola, HTC, Sony, and even Google reported this for the past 3 years. Carriers pay manufacturers based on the options chosen by the manufacturer that they are willing to do. Since carriers don't touch code they can't give a time frame, because they are not going to know. That's like me asking you if you know when Sony is going to push their next update to their PS4. Since you don't work there and don't touch the code there you'll never know.

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DF100
Enthusiast - Level 2

So what you are saying is that Verizon, who made a deal with Motorola to make the Droid Turbo their exclusive, flagship Android phone is powerless in determining and communicating an upgrade schedule.  That's a pretty ineffective business arrangement... other than getting paid a lot of money.

Eddiear
Contributor - Level 1

Maybe Motorola software engineers suck more than your typical nerd.

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