While traveling in Singapore my alarm company tried to call me. I never got the call. Six days later, I got a notice of the voice mail left by this emergency caller while I was traveling in Cambodia. How can this happen?

[dmvfitz]

While traveling in Singapore my alarm company tried to call me.  I never got the call.  Six days later I received a notice of the voice mail for this emergency call.  How can this happen?  I was receiving text messages and emails just fine in all locations.

[pherson]

Emails and texts dont generally need as strong as a signal than you do for a cell phone.

Also, the service is only as strong as the carrier in the area. Verizon doesnt service those places. So therefore Verizon cant really troubleshoot. Sorry that happened to you though.

[dmvfitz]

That is really not an acceptable answer. Of all the roaming services, I

think cellular calls should be first. At least get the notice of the vm to

me in a timely manner. My husband was with me. He had no trouble getting

calls, text msgs or emails. His service is At&t.

[pherson]

It really doesnt matter if you think its acceptable or not.

The phones between the two networks are different technology and will connect to the overseas networks differently.

[dmvfitz]

Yes, so one technology works and the other one doesn't. Simple. Verizon

doesn't.

[pherson]

No cell phone carrier guarantees that their services will work 100% of the time on even their OWN network, let alone overseas. Besides up until several years back, before lte or global phones, VZW did not provide global services unless you used a global phone that you had to specifically order. So part of your statement COULD in theory be true.

[dmvfitz]

Really...I travelled all over Europe back in 2009 using my Verizon phone.

I did the same thing I did this time and had my plan temporarily changed to

international coverage. I had no problem connecting calls. So are you

just making this up? SE Asia was a big fail for Verizon on so many

levels. I am heading for Turkey next. Maybe with a new carrier.

On Wed, Feb 11, 2015 at 10:11 AM, pherson <forums@verizonwireless.com>

[pherson]

Why would I be making it up? The phone that you had at the time was a global phone or at least had the capabilities. Which phone was it?

[dmvfitz]

This trip - the Droid Razr Maxx. It is Global.

On Wed, Feb 11, 2015 at 10:45 AM, pherson <forums@verizonwireless.com>

[pherson]

No, I meant your phone back in 09. There were a handful of global phones then...several blackberries, a windows phone, a few samsungs, a samsung flip, and a motorola slider. Comes have come a long way since then.

[dmvfitz]

It was a Blackberry, but that isn't the point. Phones have come a long

way. The old technology worked in 2009. The new didn't in 2015.

On Wed, Feb 11, 2015 at 11:00 AM, pherson <forums@verizonwireless.com>

[pherson]

Youre comparing apples to oranges. Where you were in Asia does not have the cell structure like it is over here and in Europe. Its not saying verizon is the problem. 

[pherson]

Also, one thing I failed to mention....when traveling globally, be sure to have in your settings set to Global instead of the other ones so that the phone can find the best signal.

[dmvfitz]

Again, AT&T was working fine for my husband. This is enough. There was a

problem with Verizon. I am in touch with Customer Service.

On Wed, Feb 11, 2015 at 12:15 PM, pherson <forums@verizonwireless.com>

[rcschnoor]

dmvfitz wrote:

This trip - the Droid Razr Maxx.  It is Global.

It could be this 3 year old phone is just not as robust as it once was. Sometimes this happens and a major reason why people replace their phones on a somewhat regular basis.

[vzw_customer_support]

dmvfitz, we want to keep you connected wherever you go!  Click http://vz.to/1rt7Fn9 for more details regarding our Global Services.

LasinaH_VZW
Follow us on Twitter @VZWSupport

[dmvfitz]

Thanks, but I already contacted Verizon Customer Service before my trip. I

had everything set up through your office and have the instructions sent to

me by your office via email. I was to turn my phone off then on in each

market. That was about it.

The only way I found the voice mail six days later was by a text

message from @@UNHEARD 3 URGENT. I wasn't even sure what this was and

almost didn't respond. This type of notice was not in any of the

instructions online or otherwise.

Missing that call was nothing short of near disaster. The whole reason I

needed the phone overseas was to get calls like this.

On Wed, Feb 11, 2015 at 11:56 AM, Verizon Wireless Customer Support <

[ynggrsshppr91]

Change carriers, Stop making threats and just go. They service might or might not work there either. That's your problem then