Why Dialer won't open all the way?

When on a call and have to open the dial pad it won't open all the way makes it impossible to use it on a call that asks you to push a certain number for certain department.

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Re: Why Dialer won't open all the way?
Customer Service Rep

Kirkster1, I can see why that would be a problem if you were on hold for a long time, and the selection was not allowing you to press your keypad. It's essential we get this corrected. Please provide me more details on if your device has any other issues with the screen being unresponsive. Let's start by seeing if this is occurring by a third party app. Please start your device in Safe Mode and make out a call to test it out. Here are the instructions: http://spr.ly/6580DmE9G Moreover, let's ensure that your device is up to date. Please use the link for the steps: http://spr.ly/6581DmE9H Please let me of the results. We will be on standby.


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