Why can't I access files on my device from my PC?
wlutkus
Newbie

When I connect my phone (Droid Turbo) I cannot access any of the files on the phone?

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tikibar1
Community Leader
Community Leader

Pull down the phone's notification shade and change the USB mode from charging to File Transfer, i.e.,

Move Pictures / Videos from Device - DROID TURBO by Motorola | Verizon Wireless

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tikibar1
Community Leader
Community Leader

Pull down the phone's notification shade and change the USB mode from charging to File Transfer, i.e.,

Move Pictures / Videos from Device - DROID TURBO by Motorola | Verizon Wireless

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vzw_customer_support
Customer Service Rep

Wlutkus, thanks for reaching out to the community. We're here to help you get those files transferred from the phone to your PC. Did the steps provided by Tikibar1 work? Is the PC recognizing your phone at all?

MarcusS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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