Why can't I capture video?

[F-Gardner]

My Droid MAXX won't initiate the video camera. When I tap the the camcorder button, the device pops up the message "Unable to capture video." Just got the phone about a month ago. Anyone else having this problem?

[bigtross215]

Mine is doing the same thing. Just after the update to kit Kat 4.4.4

[vzw_customer_support]

F-Gardner lets get the film rolling! Has there been any recent changes to the device such as software updates or a new app? Reset the camera app by http://vz.to/1k0D3Eu

AshleyS_VZW
Follow us on Twitter @VZWSupport

[beefiestew]

This did not work. I still can't capture video. Please advise.

[vzw_customer_support]

Thanks for taking the time to follow up, beefiestew. Does this occur while in other applications outside the preinstalled camera app?

YosefT_VZW
Follow us on Twitter @VZWSupport

[beefiestew]

Yes. I didn't have any other video capturing applications so I downloaded Google camera and it would not record either.

Sent from my Verizon Wireless 4G LTE DROID

[vzw_customer_support]

Thank you so much the update beefiestew! Have you been able to try running your device in safe mode to see if the problem still occurs? http://vz.to/1tAIOOI Has your phone completed any recent software updates? Please let us know how it runs in safe mode.

CandiceH_VZW
Follow us on Twitter at @VZWSupport

[beefiestew]

I tried in safe mode. No change. I'm not aware of any software updates.

Sent from my Verizon Wireless 4G LTE DROID

[F-Gardner]

I took these same steps with a tech via live chat. After restarting my phone I was able to capture one video. On second attempt I continued to have the same problem.

[vzw_customer_support · Accepted solution]

F-Gardner,

Thanks for the update! What other steps were taken with the tech support representative? I just want to be sure we aren't repeating the same steps. Have you completed a master reset of your device or tried running it in safe mode to see if it helps? http://vz.to/Lpsd0e

EfrainM_VZW

Follow us on Twitter @VZWSupport

[F-Gardner]

I tried taking video in safe mode with the same result. I did the dreaded master reset and that resolved the problem along with a few other issues I had. Thanks!

[bigtross215]

I was able to fix it by turning off handsfree voice in Google now.