Why can't I get phone service even though I am getting e-mails?

[aeckard]

my droid maxx says "no service", getting wireless email, but no phone calls or text...help

[vzw_customer_support]

aeckard,

Let's get your phone acting right! Where are you located (zip)? What happens when you attempt to place a call or send a text? Are you connected to Wifi?

Remove the sim card for a minute, insert and retest http://www.verizonwireless.com/support/knowledge-base-83438/. Keep us posted if the issue persist.

JohnB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[aeckard · Accepted solution]

alex helped me on live chat.... ruled out all but bad sims card... so he is

shipping me a new one...

thanks

a

On Wed, Apr 29, 2015 at 5:54 PM, Verizon Wireless Customer Support <