Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post. Jump to solution.
Why can't I get the back off of my device?
CHARAL33
Newbie
‎08-15-2017 02:48 PM

I just dropped my phone in water. I can not get the back cover over to dry it and clean. Help!!!

Labels (2)
0 Likes
Reply
1 Solution

Correct answers
Correct answers are available for this post. Jump to solution.
Re: I have a 2015 Motorola Droid and just dropped it in water. I can not get the back cover off. HELP
vzw_customer_support
Customer Service Rep
‎08-17-2017 02:56 PM

I apologize for the delayed response, CHARAL33. The Droid Turbo will not have a removable back cover. Are you still able to turn the phone on? Do you have insurance on the phone? ZangY_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Reply
2 Replies
Correct answers are available for this post. Jump to solution.
Re: I have a 2015 Motorola Droid and just dropped it in water. I can not get the back cover off. HELP
vzw_customer_support
Customer Service Rep
‎08-17-2017 02:56 PM

I apologize for the delayed response, CHARAL33. The Droid Turbo will not have a removable back cover. Are you still able to turn the phone on? Do you have insurance on the phone? ZangY_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
Correct answers are available for this post. Jump to solution.
Re: I have a 2015 Motorola Droid and just dropped it in water. I can not get the back cover off. HELP
Ann154
Super User
Super User
‎08-20-2017 11:02 AM

Many of the phones released in 2015 didn't have removable batteries. Did you place the entire phone in a sealed bag of rice for at least 48 hours before you attempted to turn on the phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply