I just got the droid turbo 2 and set the screen lock to pattern. Now I can't turn it off, the "none" option is greyed and I can't select it. Can someone please help me.
Solved! Go to Correct Answer
If you never added any card to Android Pay then there is another app that you installed that is secure that requires you to have a lock on the device. Go to Settings----Security---Phone Administrators and see what apps are in there that are checked.
When you get to this screen do you put in your current pattern for the lock and then attempt to turn it off?
CarleyR_VZW
Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
When I go to settings then screen lock it asks me to put in my pattern then I am able to select pin or password but not swipe or none
Did you set up Android Pay or do you have an app installed from your job for email? These types of apps require a lock of some sort.
Android pay updated...how would I stop it through that?
You must go into the Android Pay app and delete your cards or turn off the feature to use your device at mobile payment stations. Keeping in mind that, you will lose this capability but you should get to take the lock off of your phone.
Sorry I'm so clueless...I never added any cards and I have no idea how to turn off the feature to use it at Mobil pay stations...
If you never added any card to Android Pay then there is another app that you installed that is secure that requires you to have a lock on the device. Go to Settings----Security---Phone Administrators and see what apps are in there that are checked.
I think you so much for all your help... I can't figure it out think I'll have to live with it till I can get to the local store. Thank you!
I kept going over and over what you said and I finally fixed it my phone is no longer stuck in pattern mode THANK YOU!!!
I am glad you were able to fix it.
Could you mark my response correct, please?
This was my first time using this forum. How do I mark it as correct?
On the desktop view of the forum there will a green box labeled "Correct Answer" under each post in a discussion marked as a question. As the OP of this discussion, you can click on "Correct Answer" button to mark that post as the answer to you question and the discussion thread will be marked as solved.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Start a new topic or ask questions in the open forum.
