An Accepted Solution is available for this post. Jump to solution.
Why can't I uninstall an app using the normal steps to do so?
timpedinger
Newbie
‎11-02-2015 06:02 AM

any suggestions?

0 Likes
1 Solution

Correct answers
An Accepted Solution is available for this post. Jump to solution.
Re: i cannot uninstall an app using the normal procedure. both the "force stop" and the "unistall" buttons are greyed out and cannot be clicked. how do I uninstall the app?"
Snn5
Legend
‎11-02-2015 08:09 AM

There may be some sort of programming involved that prevents it from being uninstalled since it was a work phone.

View solution in original post

0 Likes
3 Replies
An Accepted Solution is available for this post. Jump to solution.
Re: i cannot uninstall an app using the normal procedure. both the "force stop" and the "unistall" buttons are greyed out and cannot be clicked. how do I uninstall the app?"
Snn5
Legend
‎11-02-2015 06:03 AM

What is the app?  Some apps are baked into the OS and cannot be uninstalled.  Verizon apps are the most notable un-uninstallable apps. 

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: i cannot uninstall an app using the normal procedure. both the "force stop" and the "unistall" buttons are greyed out and cannot be clicked. how do I uninstall the app?"
timpedinger
Newbie
‎11-02-2015 06:21 AM

it is a lotus noes app for my work e-mail, by IBM. I had to install it after I was given the moto X for work.

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: i cannot uninstall an app using the normal procedure. both the "force stop" and the "unistall" buttons are greyed out and cannot be clicked. how do I uninstall the app?"
Snn5
Legend
‎11-02-2015 08:09 AM

There may be some sort of programming involved that prevents it from being uninstalled since it was a work phone.

0 Likes