Why can't I watch videos anymore
SUNSHINE_9491
Newbie

I can no longer watch Snapchat videos or videos on Facebook. Is there a setting that I messed with on accident or is this a common problem?

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vzw_customer_support
Customer Service Rep

SUNSHINE_9491, we want you to use your device to it's full potential. Which make/model phone do you have? What happens when you try to access Snapchat or stream a video?




LasinaH_VZW
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SuzyQ
Community Leader
Community Leader

Do you, by any chance, have Safety Mode activated? If you've reached your data allotment for the bill cycle, data will be slowed and most video will not play over cellular connections.

Another possibility - Your settings may be to allow video over wifi only (a wise option!!) and you are not connected to wifi, so the videos are not playing.  They will once you are connected to wifi again.

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