Why cant i talk and surf at the same time?

[ChristiLockridge]

Why cant i talk and surf at the same time? Got lost yesterday and while on the phone i couldn't search store web to get the address. Perfect timing to figure this out; when you're lost.  This is a MAJOR problem for me and anyone on the go. WHEN WILL THIS BE FIXED??? I will not hesitate to return this phone as im sure all TURBO users feel the same. Someone said the MOTO X was the same way... is it still...why hasn't then been fixed by now? Which now makes me wonder if this wasn't an oversight but something intentional. Why did they hide the fact that they knew this was going on? i should have been told that this capability wasn't available on the TURBO at time of purchase. FIX IT NOW!

[Cruser2008]

Did you specifically ask if it had this feature? A lot of people don't care that they can't talk and be on the internet at the same time.

[ChristiLockridge]

I didn't test this feature out when purchasing the phone because it's not considered a FEATURE in my book. The same as texting, or calling or browsing. This is just a given. To be able to talk and surf, check a email, google location, check fb or a SnapChat while phoning has been on every phone i've had for years. And i've had every DROID since the original with the exception of the Bionic. Unless you carry two phones around, seriously who doesn't use this feature?!? You get a call asking if you received a document sent email and you cant check it. Get lost and you can't Google location, your kids call and ask if you received that silly pic they sent via SnapChat; this ability is utilized constantly. Maybe the people asked didn't realize who much they used it or carry two phones.

[ChristiLockridge]

Oh and when my ULTRA started acting a lil glitchy i upgraded to the Galaxy S5 the week it came out in May. (Deeply disappointed because it lacked the handsfree) It still has the dual capabilites....why not the TURBO/ latest and greatest/ DROID always DOES ??

[rcschnoor]

ChristiLockridge wrote:

And i've had every DROID since the original with the exception of the Bionic.

Then you have had phones WITHOUT the capability of talk/surf at the same time. If you don't realize this, then you don't(or at least didn't) use it as often as you think. Original Droid didn't have this capability. Droid X didn't have this capability. Droid X2 didn't have this capability. For the most part(there may have been exceptions of which I am unaware), NO Verizon phone had this capability until 4G phones and then ONLY when on a 4G LTE signal. 4G phones on a 3G signal did not/do not have this capability.

ChristiLockridge wrote:

The same as texting, or calling or browsing. This is just a given.

Personally, I check these things on EVERY phone before I purchase. This is just a given.

[GalaxyClass]

This service also only works when calls are placed between two VZW customers if each subscriber has a VoLTE-capable phone setup. As you pointed  they must be in Verizon's LTE network footprint with a strong signal, as calls will drop and not hand off to other service like 3G.

[rcschnoor · Accepted solution]

As I have previously said in other threads, it depends on how it is deployed.

Advanced Calling 1.0 which utilizes VoLTE requires both phones to have VoLTE and be using this protocol during the call. VoLTE in and of itself DOES not have this same requirement.

The Verizon iPhone 6 has VoLTE. It also has Advanced Calling 1.0. It does not have the capability to simultaneously do voice/data UNLESS the voice is over VoLTE OR data is over wifi. To test this, I went to a Verizon store, disabled wifi on an iPhone 6, activated VoLTE and attempted to make a call. There was an LTE signal available at the time. While on a call to a NON-VoLTE phone, I was SUCCESSFULLY able to navigate to multiple websites and use apps which utilize data. I tried the SAME call after disabling VoLTE and got messages stating the data network was unavailable to use.

VoLTE in and of itself does not require both phones to be using VoLTE at the time of a call. Advanced Calling 1.0 DOES, but that also gives you additional capabilities such as video which are not available simply on VoLTE but not Advanced Calling 1.0.

It is all in how VoLTE is deployed.

[GalaxyClass]

Some good information rcschnoor, thanks..

[csintl]

I guess my point from the my previous post is that I am not saying that you cant do both voice and data if VOLTE is active.  Im saying that its going to be quite some time before LTE is deployed widely enough and has sufficient coverage in terms of signal strength within each LTE cell to be as reliable as 1X.  The radio coverage on 1X is much more extensive, and its why it works when LTE data drops out.

So getting simultaneous data and Voice, and VOLTE on its own will depend on the extent to which LTE coverage is improved to make VOLTE a suitable stand alone voice technology.  Right now its not there.

[racknfrackn]

I previous owned the RAZR MAXX and it could do voice and data at the same time . . . I am disappointed that the Turbo doesn't do this - how can a phone with such specs overlook something so basic . . . of course, my last DROID (the RAZR MAXX) also had a slot for a micro SD card . . . yep - that Samsung Galaxy 5 is looking better every day  . . . I've got less than a week to make up my mind - I'm really hoping Motorola provides an update soon.

[Ann154]

The DROID Razr Maxx has an extra radio in it that the DROID Turbo doesn't have. The DROID Turbo doesn't have it in anticipation of using the VoLTE capabilities of the network. That's why it has to wait for a software update before it can handle voice and data simultaneously on the Verizon Wireless network. If you need that capability NOW, then get a different phone with the two radios or has Advanced Calling already.

[michaeljtimko]

Ultimately, this decision was extremely short sighted on Verizon's part.  If the end game is voice & data through volte, then Advanced Calling 1.0 should have been available on launch day just like it was for the iPhone 6.

Now it's also interesting to find the Moto X suffers the same problem (at least with Verizon). Moto X's have a single antenna, but this is not a problem for GSM carriers as the X is not a Verizon exclusive.  The Droid line is a Verizon  exclusive, so they coukd have easily requested Motorola put 2 antennas in the Turbo to avoid this problem.

What really scares me is the other phone I am considering buying is the Nexus 6 (also by Motorola).  Will this phone suffer the Antenna-Gate debacle on Verizon?

For me, the Turbo is out and the Nexus 6 is wait & see for Verizon's release, but ultimately I May end up with the Note 4 because I know it has two antennas.

[B33]

Well it would've of been nice to shoe the Horse before taking it on pavement but sometimes what we want in life doesn't always happen as we think it should and as customers we have to try and figure out what our move is  in taking on something like as what playing out on these new changes Verizon is making, do you keep the phone or take the phone and for owners like I do i want to update my phone or keep it as is.. well for me I keeping as it is as long as you can and for owners of this new phone it's keep till the update comes to help the phone adjust to the service or take the phone back before your 14 Days are up and try another device..

I hoping all the Way this update and issues with phone settle soon b

[rcschnoor]

I agree, if a feature is important to you, why did you not test it prior to your purchase.

For what it is worth, it is intentional. Once VoLTE is fully capable, the phone will have the capability to talk/surf as long as the call in question is over VoLTE. If the call is not over VoLTE, it is quite likely you wouldn't be able to surf at all anyway, even if you weren't on a call. The additional antennae on the phone was left out with this thought of future VoLTE capabilities.

[B33]

Well in the Heartland of Tornado Alley it's nice to be able to talk to the National Weather service and Look at your Radar on your phone at the same time, and if this phone is not able to do as say like phones before it.. It could cause some risks now that type of weather is not some much of a problem now as were heading into winter but in the spring or before spring it would be nice if there was a update that would help the phone do 2 task at once..

Like ChristiLockridge mentions..  I would like to see A update ASAP for this issue or least before I buy one

[tikibar1]

Both the Droid Turbo and new Moto X are supposedly to receive an update by the end of the year to address this issue.

[B33]

Sounds Good.. just for asking tikibar1 was the source of the info on this provided by A.C. or Droid Life I seen the article on D.L. but wasn't sure of a release date to help address it..  the update for my phone sets it for the new voLTE but I'm not sure if I run it, I'll run into the same thing so I think I'm going to hold off updating my phone for little till I learn more about it..

[tikibar1]

I saw it on Droid Life and it's already been mentioned several times on the forum.

[B33]

Yup I seen it but was doing to many things around that time.. heck I even posted it.. too many things to many things stirring in my head, time for a nap ha ha.. Have a Happy Halloween.

[csintl]

The assumption with VOLTE and simultaneous data is that if you have LTE signal for data you have enough for voice.  this is a flawed assumption.  if you are using an LTE connection for data, and the connection is choppy or weak, you will perceive it as slowness as the data packets have to be re-transmitted.  with VOLTE, the voice data must be near real time with not too many transmission errors.

I was using VOLTE on my MAXX before I got the Turbo, and found it to be to unrealiable to use on a regular basis.  I had 4G service but most places, LTE is fairly weak compared to the 1X signal, and therefore the voice connection is more reliable in that mode.

If Verizon plans to phase out 1X and depend on VOLTE, they are a long way from that.  the LTE build-out will need significantly more coverage where the signals are similar in strength to today's 1X signals.  I dont know what the plans are but that's what has to happen for VOLTE to be a practical service.  right now its more of an experiment.

The point is, for the TURBO and the New Moto X, VOLTE has to be much better for practical simultaneous voice and data.

Can anyone from VZW shed some light on this?  is it not possible or will it never be possible to use 1X voice and LTE at the same time on these devices? and if not and we have to depend on VOLTE for that to work, how will that take place considering variable weaker signal areas.?

thank you in advance for any answers.

[rcschnoor]

csintl wrote:

is it not possible or will it never be possible to use 1X voice and LTE at the same time on these devices? and if not and we have to depend on VOLTE for that to work, how will that take place considering variable weaker signal areas.?

thank you in advance for any answers.

Since the extra antennae which other 4G LTE phones have in order to do this function was left out of the Droid Turbo, it is doubtful you will ever have the capability of 1X voice and LTE at the same time.