Why did my recovery boot up fail?

[mandjreid]

My Moto X phone (X1060) stopped booting up last week. I've tried everything I can find and think of to get it to boot up or recover or factory reset, including:

• I fully discharged it then fully recharged it and still not able to boot up or recover or factory reset
• Normal power-up takes me to the point of entering PIN, then it displays "Checking...", and "Starting Android", then it just turns off.
• Fastboot allows me to select a boot-up option, but none of them work. When I select "normal powerup" or "factory", it just does the above. When I select "Recovery", it brings up the normal motorola spash page, then returns to the fastboot page with the message "boot up failed".
• I used the Verizon Software Upgrade Assistant to try to repair the current (latest) software (222.201.1.en.US) and it downloads and finishes the repair, but it still doesn't boot up into Android.
• I talked to Motorola support and they don't have any other suggestions for my out-of-warranty phone.

I'd rather not have to upgrade it yet -- my contract doesn't end for 19 days. So I'd appreciate any helpful suggestions you might offer.  Thanks!

[vzw_customer_support · Accepted solution]

We appreciate your efforts thus far with trying to get your device up and running, mandjreid. From what you have explained, you have tested out every troubleshooting option. After a factory reset, we would normally recommend reaching out to Motorola for any additional assistance. If they have no further options, the best next step is to get a new phone. We can always activate a old Verizon phone for the mean time, http://spr.ly/65838aRex. You can also check out our current promotions on new phones here, http://spr.ly/65848aReI.

DanielleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!