Why do e-mailed voicemails with .wav files no longer play?

[pacenci]

My office has a VoIP system that I have set up so it sends me an email (Gmail not Outlook) with the voice mail message attached as a .wav file.  On Sunday my Droid Razr M stopped working and Verizon made me do a hard reset to restore factory settings.  Since then I can't open the voice mail messages.  When I try to play the message I get this error message: "Info  No app can open this attachment for viewing."

What got reset/removed during the factory reset and how can I restore the ability to play voice mails?

[dummyname · Accepted solution]

its the updates to google play music causing the problem

go to settings > apps > all and remove updates to google play music and it will start working