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I turn it off a couple of hours and it cools down then when I use Facebook or my other applications for five or ten minutes it gets warm or hot what should I do ?
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We want your device to work flawlessly, Juniorgirl88. When did this issue start? Is your software up to date? What troubleshooting steps have you taken so far to resolve the issue?
RobertH_VZW
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It started about a week ago I reset it yesterday
On Apr 26, 2016 8:42 PM, "Verizon Wireless Customer Support" <
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Thanks for taking the time to provide this insight. Do you notice any difference after the reset? Any changes to the device in the past week?
YosefT_VZW
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It is still getting warm not hot
On Apr 28, 2016 9:01 PM, "Verizon Wireless Customer Support" <
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It won't load Facebook either
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Thank you for all of the details, Juniorgirl88. Let's make sure we get this experience around and take a look at more trouble shooting steps that will solve this.
have you downloaded any new third party apps recently? Does the device have any water or physical damage? Are any other services being impacted? Please provide a few additional details and we will be ready to continue working on this for you.
SteveR_VZW
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Just Facebook and messenger , no water damage or physical damage it makes
my my texting and Facebook load slower please reply promptly today
On Apr 30, 2016 9:31 PM, "Verizon Wireless Customer Support" <
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Juniorgirl88,
Having your phone work the way it should is important. Slight warming of the phone is normal depending on what's being used. Since this is happening with Facebook and Messenger, let's start with those two. What are you viewing on Facebook (pictures, videos) when this happens? Have you tried uninstalling and reinstalling those apps to see if that helps?
ShawnteJ_VZW
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Just pictures on Facebook I haven't uninstalled it I have uninstalled
messenger
Miss Jennifer
On May 3, 2016 12:09 PM, "Verizon Wireless Customer Support" <
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I appreciate the added details Juniorgirl88. I rely on phone for every day use so I understand the importance of having it work properly.
Have you checked to see if there are any updates available for the FaceBook and Messager apps?
JohnB_VZW
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I checked update
Miss Jennifer
On May 5, 2016 1:41 PM, "Verizon Wireless Customer Support" <
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Juniorgirl88, let's get your apps working properly again. I understand there isn't an option to update. Let's go ahead and uninstall both apps, power off the phone fully. Then re-install one app at a time and test.
KristieQ_VZW
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I already did that
Miss Jennifer
On May 7, 2016 1:52 PM, "Verizon Wireless Customer Support" <
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It is still giving me problems
Miss Jennifer
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Juniorgirl88, still not giving up on this fixing this issue. Letโs actually give it a try in uninstalling Facebook to see if it makes a difference.
NatashaA_VZW
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I already uninstalled it
Miss Jennifer
On May 8, 2016 2:34 PM, "Verizon Wireless Customer Support" <
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Juniorgirl88-
Your patience is much appreciated while we try to work together on this issue. Based on the info you have provided, it looks it is more of an app issue than a phone issue itself. Specially since you mentioned the phone gets warmer when using this app. Please know it would be normal to have a warm phone as it will depend on how it is being used. If this is something that has not happened before and to rule out it is not a device issue, I would suggest completing a full factory reset without an automatic restore. It would be imperative to not bring any old apps to your phone and download them one by one to see how the phone behaves. Please backup your phone using the Verizon Cloud app first and keep us posted.
*For steps on how to disable automatic restore:
http://www.verizonwireless.com/support/knowledge-base-183194/
For steps on how to factory reset:
http://www.verizonwireless.com/support/knowledge-base-178352/
CarmenT_VZW
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Also my comments on Facebook make it skip
Miss Jennifer
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Thanks for this information, Juriorgirls88. Let me assist you further with your device running slow. Have you check how much memory you have on the device? If not hereโs a link to the steps http://tiny.cc/1ja8ay and if you find the device is running low on memory, this this link to free up memory http://tiny.cc/9ma8ay and post back with the results.
EdwinW_VZW
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I'm on my parents phone plan
Miss Jennifer
On May 2, 2016 10:52 PM, "Verizon Wireless Customer Support" <

