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TheMarshmallow update for my Droid Turbo continues to fail. It seems to download OK, then in fails during the installation. Motorola was no help.
Solved! Go to Correct Answer
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We certainly want you to have the latest available software installed in your phone, pgknut. My resources indicate that a factory reset will resolve any system conflicts preventing the completion of the installation. Please do a factory reset as per this link and try to update your software again: http://spr.ly/65828RtOY
Make sure to disable the Automatic Restore feature as per this link, when you do the factory reset: http://spr.ly/65808RtOs
AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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We certainly want you to have the latest available software installed in your phone, pgknut. My resources indicate that a factory reset will resolve any system conflicts preventing the completion of the installation. Please do a factory reset as per this link and try to update your software again: http://spr.ly/65828RtOY
Make sure to disable the Automatic Restore feature as per this link, when you do the factory reset: http://spr.ly/65808RtOs
AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!