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Why does my Moto X get so hot?
bobmg68
Member

I'll try this again. My moto x heats up if I charge it and listen to the TuneIn app. Also if I play games for about 10 minutes. I've disabled hangouts, turn off wifi and bluetooth when not needed. Still this thing heats up big time. I've asked this quesiton yesterday and got emails saying I have replies. However I'm not able to view them. So hopefully I'll be able to see responses this time. I've had my phone since February 5, 2014.

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Correct Answers
Re: I'll try this again. My moto x heats up.
StreetDocRN
Leader
Leader

Hi,

I found some good tips that might help at Motorola's website at  https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/48706/~/droid-x---gets-hot-durin...

Maybe that will help.

Doc

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Re: I'll try this again. My moto x heats up.
vzw_customer_support
Customer Support

Hello bobmg68, a working phone is top priority! Is the device plugged into the charger while in use? Does it get hot to the touch where it burns your hands? Any physical or water damage? You are on the right track with the steps you have done previously, here are additional steps that may require a reset: http://vz.to/1g8Ij5U Also, you may want to take the phone to a store location for a hands on evaluation.

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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Re: I'll try this again. My moto x heats up.
davenr7
Member

What charger are you using? If it's anything other than the one that came with the phone, try using the one it came with.

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Re: I'll try this again. My moto x heats up.
StreetDocRN
Leader
Leader

Hi,

I found some good tips that might help at Motorola's website at  https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/48706/~/droid-x---gets-hot-durin...

Maybe that will help.

Doc

Re: I'll try this again. My moto x heats up.
B33
Sr. Leader

Great suggestions Doc.

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