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Why does my speaker phone turn on by itself?
Jenn27
Enthusiast - Level 1
‎03-06-2014 07:28 AM

I have a Razr M phone. Here the last few days, my speaker phone just comes on all by itself while on call. The screen isn't lighting up, so I don't think I accidentally touched it with my face.  Has anyone else experienced this issue?  I have had this phone less than a year. No other problems until now. Thanks!

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vzw_customer_support
Customer Service Rep
‎03-08-2014 07:41 AM

Let's look further into this Jenn27! Please enable safe mode here http://vz.to/1dsXR7t test and share if this still takes place. If so, I do suggest backing up the device and completing a factory reset here http://vz.to/1imOtXq and test. If you are still unsuccessful please accept my follow request, follow me and send me a direct message so I may further assist. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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AErickson
Enthusiast - Level 1
‎03-06-2014 08:14 AM

We have 3 Razr M's and all three phones have that issue. Was told by technical support to reset factory setting to see if the problem persists and it does. Will be going to the Verizon store to get them all replaced. They said there were others that have had the same issue and are trying to find the problem, not sure if hardware issue or software issue. I would say software issue because it does this with both the bluetooth disconnecting to speaker, as well as headphones directly plugged into the phone.

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PRBW
Enthusiast - Level 2
In response to AErickson
‎03-07-2014 08:03 PM

Same thing here, only it's happening to 3 different Razr M's in 2 different states.  None of us 3 have the same apps or have downloaded lately, AND we all have different Bluetooth devices.  Obviously Verizon has problems with the last update.  Tech support call was no help.  Just told me to do a reset, which I passed on to the others to do as well - no help.  Randomly went from Bluetooth to speaker 4 times today.

Verizon, where are you???  At least tell us you're working on a fix.

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vzw_customer_support
Customer Service Rep
‎03-08-2014 07:41 AM

Let's look further into this Jenn27! Please enable safe mode here http://vz.to/1dsXR7t test and share if this still takes place. If so, I do suggest backing up the device and completing a factory reset here http://vz.to/1imOtXq and test. If you are still unsuccessful please accept my follow request, follow me and send me a direct message so I may further assist. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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redneck65674
Enthusiast - Level 3
In response to vzw_customer_support
‎03-09-2014 10:00 AM

I am having the same problem with my Droid Razr M.  It started the evening of 3/6/2014;  I can make or receive calls as usual, but after 5 minutes or so, the call switches to speaker.  Any attempt to transfer back to Bluetooth while talking disconnects the call immediately.  It occurs with my cordless phones with Bluetooth AND with the integrated Bluetooth in my GM vehicle. My cell phone is the only phone that I have (no wired phone).  Since this began, I have had two family medical emergencies (sister with cancer, nephew in severe car wreck) so I can't be without this phone.

Until Thursday 3/6/2014, Bluetooth has been working perfectly.  I've had the phone since March 2013.  All current, no abuse, no recent app downloads.

System version 98.18.94.XT907.verizon.en.us
Android 4.1.2


Here's what I've done:

Power cycle phone

Remove pairing with both Bluetooth devices and re-installed
Reboot in Safe Mode
Removed & re-installed SIM card

Completed factory reset TWICE (first time used PREFERRED method, didn't do a thing, had to use ALTERNATE)

As of 3/9/2014 at 10:45 AM, everything SEEMS to be functioning properly.
Will monitor and report back.

By the way, both Bluetooth devices (VTech cordless and GM integrated) work flawlessly with Droid X2
It looks like  a large number of users have experienced this problem in the past two or three weeks.
Did Verizon push an update that created this problem?  If so, what are they doing about it?

Thanks to any and all who can provide a solution!

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vzw_customer_support
Customer Service Rep
In response to redneck65674
‎03-11-2014 10:11 AM

Hello redneck65674,

      Thank you for sharing your device concern with us. We are eager to partner with you and get your speaker concern resolved once and for all. Can I assume that there isn't any liquid or physical damage on your Razr M? Also, have you tried the steps that my colleague, TominqueBo posted? If not then I would encourage you to start there. Once you have done so then please post the results, just in case more assistance is needed.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

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redneck65674
Enthusiast - Level 3
In response to vzw_customer_support
‎03-11-2014 10:49 AM

I did indeed follow the steps posted by TominqueBo on 3/9/2014 as detailed in my earlier post (up to, and including, factory reset).
I've disabled automatic updates and have not power cycled the phone since. 
All functions seem to be working correctly; I hope it stays that way.

Best regards!

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vzw_customer_support
Customer Service Rep
In response to redneck65674
‎03-13-2014 10:58 AM

@redneck65674

Glad to hear the steps you tried have worked out for you!  Please let us know if you have any further questions or concerns.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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PRBW
Enthusiast - Level 2
In response to vzw_customer_support
‎03-11-2014 10:56 AM

Verizon...this is your issue!! Please fix it! Two of my friends have the same problem...this is not a single phone or user issue. And its not blue tooth issue either. It occurs when using the handset alone as well as using a Bluetooth.

Sent from my Verizon Wireless 4G LTE DROID

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brightmeadow
Enthusiast - Level 1
In response to vzw_customer_support
‎03-12-2014 05:27 AM

Not exactly sure how to follow you without following all of Verizon support on Twitter but I am interested in the answer to this issue. 

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redneck65674
Enthusiast - Level 3
In response to brightmeadow
‎03-12-2014 05:44 AM

brightmeadow, I use the "Receive email notifications" on the right side of the page so that I get updates when there's new activity in this thread..  You can also use Follow on the right side to add this to your stream, but I don't find it as useful.

Good luck!

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vzw_customer_support
Customer Service Rep
In response to brightmeadow
‎03-14-2014 05:36 AM

brightmeadow,

Great question! There's no need to be concerned, all you have to do is hover over the profile of the representative who requested your follow, then click on "Follow". This will be received directly by the representative, not the whole team. In addition, the representative who's assisting may have followed you first, all you have to do is accept their request and follow back.

AdaS_VZW
Follow us on Twitter at @VZWSupport

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Jenn27
Enthusiast - Level 1
‎03-08-2014 03:33 PM

Thanks for the help!  If it continues, I will follow the above steps.  I really want to avoid doing a factory reset if I can.

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brightmeadow
Enthusiast - Level 1
‎03-12-2014 05:01 AM

I am having this issue, and a number of people at work with same  model RAZR M are having same problem.  There must have been a software update recently that is causing this, had no problems for last 18 months and suddenly this started happening about two weeks ago.

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vzw_customer_support
Customer Service Rep
In response to brightmeadow
‎03-14-2014 05:26 AM

brightmeadow, thanks for the heads up. We don't want this to be an ongoing issue for you. Software updates can conflict with application software for 3rd party applications downloaded on your device. As a result, this will affect the performance of it. Have you tried master resetting your device yet? Here's the steps: http://vz.to/1fE8V3h

LasinaH_VZW
Follow us on Twitter @VZWSupport

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paulras
Enthusiast - Level 3
‎03-14-2014 07:46 AM

It appears that the solution is to downgrade your Google Chrome. The Feb 28th update must have done something to many types of phones over several carriers. Do not reset your entire phone. I suggest uninstalling the updates to Chrome, uncheck the Auto-update feature for that App and just wait until you see a more recent date in PlayStore for Chrome before you update to the next version and recheck auto-update. Not sure when the next version of Chrome will come out but hopefully soon and hopefully it doesn't still have the problem. This worked for me and a bunch of other people.

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redneck65674
Enthusiast - Level 3
In response to paulras
‎03-16-2014 02:29 PM

Thanks, paulras!  I have already completed a factory restore on 3/9/2014, turning OFF auto-updates for everything.  So far so good with the issue that have been plaguing us.

I see there is a version of Chrome on the Google Play store with a date of March 14, 2014.  I wonder if that one is OK?

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Snowleopardeyes
Enthusiast - Level 2
‎03-16-2014 10:34 PM

I have two identical Droid RAZR M's right down to the apps on them. The only difference between the one the speakerphone is acting up on is I updated the VERIZON CLOUD. My husband refused to and has no problems. I have uninstalled the VERIZON CLOUD and had no issues so far will let you know how it goes.

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PRBW
Enthusiast - Level 2
In response to Snowleopardeyes
‎03-17-2014 05:46 AM

FYI...and I haven't had it occur anyways over the weekend but only on the phone three times...2 of those were you!

Sent from my Verizon Wireless 4G LTE DROID

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vzw_customer_support
Customer Service Rep
In response to PRBW
‎03-19-2014 05:51 AM

PRBW,

Thanks for the update, I'm glad the phone is running smoothly. If the issue persists, please follow these steps http://vz.to/1eaCTX9 (same for your model) to put the device in Safe Mode. Then, test in Safe Mode to ensure problem is not present. Let us know if you need us again.

AdaS_VZW
Follow us on Twitter at @VZWSupport

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