Why does your phone NOT allow anyone to hear me.

[jb940661]

I want my phone replaced with one that actually works.  I went through support twice already and it doesn't work.  If you are not going to replace it then I am going to change providers and sue you for the cost of the phone that won't let anyone hear me. 

[jb940661]

It is the WORST phone that I have ever had and it hasn't worked since I got it. 

[DigitalRules]

Can YOU hear Ok, but the person on the other end is not hearing you? If so, this may be an "Advanced Calling/VOLTE" issue. Try turning it OFF & see if it fixes the problem.

I have to turn off the feature when at work because others have trouble hearing me at times.

[Weth · Accepted solution]

Rather than jumping right to the sue word, can you give us more useful information.

What phone?

Did it ever work?

How long ago did you buy it?

Did you take it back within 14 days for return?

Is it still under 1 year warranty?

Have you only done phone support or have you gone into a Verizon corporate store?

[vzw_customer_support]

We want to do all that we can to ensure that you are able to enjoy your wireless service on your device jb940661. What model device do you have? What zip code are you in? If you can provide the details to these questions along with the details of the questions that Weth asked then we can assist.

ArnettH_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jb940661]

i have a Droid which has not worked since I got it.  No one can hear me and

I have been through support twice.  I am paying a [removal required by the Verizon Wireless Terms of Service] of a lot of money

for a useless phone.

God Bless,

Joan

On Sat, Apr 30, 2016 at 12:13 PM, Verizon Wireless Customer Support <

[DigitalRules]

Do you check to see if VoLTE is turned ON in the settings menu? If so, turn it OFF & let us know if it helps

[jb940661]

I can't locate volte. Where is that setting found. I looked under sound

and notification and searched for it and cant locate it

God Bless,

Joan

On Sat, Apr 30, 2016 at 1:00 PM, DigitalRules <forums@verizonwireless.com>

[DigitalRules]

Not sure which model you have, but on the Droid Max;

-Settings

-More

-Mobile Networks

-"VoLTE"

[jb940661]

Droid Turbo 2

God Bless,

Joan

On Sat, Apr 30, 2016 at 2:22 PM, DigitalRules <forums@verizonwireless.com>

[Weth]

Droid turbo is notorious for problm with HDVoice (aka VoLTE).

FRom Verizon website:

Enable/Disable Voice & Video - HD Voice - DROID TURBO by Motorola

[Device-Specific Instructions]

If located in Alaska, it is not recommended to turn off HD Voice for troubleshooting purposes as it causes the device to roam off the Verizon Wireless network.

Notes:

• If enabling, ensure HD Voice feature is activated.
• HD Voice is not recommended for customers who have a Network Extender or require a TTY/TDD device for use in conjunction with their phone.

1. From a Home screen, navigate: Apps icon > Settings .
2. Tap Advanced Calling.
3. Tap the Advanced Calling switch (located in the upper-right) to turn on or off .

[jb940661]

tried dialing and still can't hear. home phone to cell phone

God Bless,

Joan

[vzw_customer_support]

I appreciate all you have done jb940661. Has your phone experienced any physical or moisture damage? If you put the phone on speaker, are you able to hear the person than?
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jb940661]

No. Didn't take it anywhere. It is how it came!

God Bless,

Joan

On Mon, May 2, 2016 at 2:54 PM, Verizon Wireless Customer Support <

[Weth]

Not sure why you didn't provide the basic info in my previous post.  That goes along way in giving you the best advice. 

[Ann154]

Do you have any idea how many phone models have "Droid" in their name? For all we know is you are referring to the Motorola Droid phone that was released in the latter part of 2009!

What is your specific phone model name?

[vzw_customer_support]

jb940661, we need people to be able to hear you when they call. Let's keep working on this. I see that you have an Android, but what make/model? This will help us to determine what next step we can take.

ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jb940661]

Droid turbo 2

God Bless,

Joan

On Mon, May 2, 2016 at 1:04 PM, Verizon Wireless Customer Support <

[jb940661]

What is next

[jb940661]

Droid Turbo

[jb940661]

Droid Turbo 2