Why doesn't my Moto X connect to wi-fi?

[mrhc29]

My motox use to connect automatically to my home wifi - now it does not and when I try to connect it tells me there is a connection failure

Did troubleshooting but nothing works

any suggestions?

@

[vzw_customer_support · Accepted solution]

mrhc29,

Thanks so much for using our community forums. We're always happy to help people here. WiFi is a very important tool for folks these days, so we definitely want this to work for you. What troubleshooting did you try up to this point? The first thing we're going to recommend is a quick reset of your wifi router. To do this, you'd just unlplug the power cable to it for about 5 minutes and then plug back in. Let us know what things you've tried. Thanks.

EricW_VZW

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