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Why has my phone performed a factory reset on it's own (twice?)

The first time, I had left my phone on the coffee table while a friend was visiting with her toddler.  I assumed he had gotten hold of the phone while no one was looking and through chance had accidentally pressed the right combo to start a factory reset.

Today, I retrieved my phone from where it was plugged in over night and it prompted me to go through setup as if it had reset again.


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Re: Why has my phone performed a factory reset on it's own (twice?)
Customer Service Rep

This is not how your device should be acting! Let's take a further look at it:

Has anything changed on your device recently since this started? Any software updates or any new apps downloaded? Have you noticed any other errors pop up at all?

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