Why won't my device do anything in emergency mode?

[wobbly]

I can't get my phone to do anything it is in emergency mode.  Help!!

[vzw_customer_support · Accepted solution]

Help is here Wobbly! Let's get your phone back in order. Have you tried a soft reset on your phone? To do this click, http://vz.to/1iMrbdn If this does not work, we recommend to process a hard reset on your device. Before doing a hard reset, please ensure you back up your personal content on your device. To do a hard reset click,  http://vz.to/18wzOCi

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

[SoccerRef12]

Make sure it is fully charged and do a hard reset by holding the power and both volume keys at the same time for about 10 seconds until it starts to reset.

[wobbly]

got it solved. thank you.