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Xoom Upgrade - need copy of email
deifan8
Newbie
‎10-04-2011 09:03 AM

I rec'd my fed exp package yesterday to send my Xoom in for 4G upgrade, but it says I need to enclose a copy of the packing list that was emailed to me - which I just re-checked all my emails and I have no packing list - now what?

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Re: Xoom Upgrade - need copy of email
skyfish
Newbie
‎10-04-2011 04:14 PM

Same problem for me, the online process stalled before producing a packing list but after sending an email confirming the fedex package was enroute. Need a way to create a packing list without starting over from scratch.

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Re: Xoom Upgrade - need copy of email
21stNow
Master - Level 1
‎10-04-2011 11:16 PM

Did you receive an email from Motorola that gives you your tracking number?  If so, that email is the packing list.  Check step 3 "How to Send" and it will tell you to send a copy of that email (packing list).

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Re: Xoom Upgrade - need copy of email
deifan8
Newbie
‎10-05-2011 08:35 AM

The only email I have is one from Fed Exp with the tracking information of the package.  It has an RMA number on it and tracking information but basically that is it.

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Re: Xoom Upgrade - need copy of email
Not applicable
‎10-08-2011 02:50 PM

Deifan8, the packing list was something that needed to be printed when the upgrade request was complete. It shows customer receipt on the top. Did you print anything out? If not, I don't see a way to print this from the website. You can contact Motorola at 800-734-5870. This slip shows some instructions and includes your Tracking (RMA) Number, MEID number, your name and shipping address. 

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Re: Xoom Upgrade - need copy of email
dave_flagg
Enthusiast - Level 3
‎10-11-2011 06:01 PM

hopefully by now you have already gone ahead and sent in your xoom but if you are still waiting all you have to do is write the RMA number on a piece of paper and put it inside the box with the xoom. That is about all that was on the email/page you were supposed to print. They just want it in the box incase your xoom gets separated from the fedex envelope when it arrives at motorola.

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