Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I am attempting to fix a Xoom that has stopped booting up. I do a soft reset and it will go through the 2 seconds of the Motorola "M" logo, then it will start to swirl colors - then freezes and never recovers. I've gotten into the Android system recovery and I'd like to install system updates (or potentially restore the OS) but I cannot find anywhere to download the necessary files to do so. Can anyone help me find update files?
Is there anything else I should try to get this working?
Thanks,
Evelyn
@ecrofts,
Having a device that won't power on is definitely no fun at all and I'm here to help bring your Xoom back to life!
Before you perform a hard reset let's try something others have found helpful when their Xoom would not power on. Hold both of the volume buttons and the power button at the same time until the device powers on. This should help get your Xoom turned on.
If the device still doesn't power on your can visit here http://vz.to/10GOPdl for steps on how to install updates and http://vz.to/v6wuXK for steps on perform a hard reset.
Keep me posted if you need further assistance.
JohnB_VZW
Follow us on Twitter @VZWSupport