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Zoomed pictures distorted on Moto Z Force
Seawitch_SC
Enthusiast - Level 2

This is a software update induced issue since April.  I've had the phone replaced twice.  I sent picture to the last tech - I know that replacing the phone won't fix this issue.  When taking a picture from a zoom it's pixelated - it looks like a caricature drawing.  This never happened before with ANY phone I've had. 

I worked with Motorola (Lenovo) and they think that nothing is different.  This is not acceptable. It's definitely different.  I took pictures without any 3rd party apps on the phone. I took zoomed pictures in safe mode - all poor quality

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Re: Zoomed pictures distorted on Moto Z Force
vzw_customer_support
Customer Service Rep

If you noticed that this started happening due to a software update, we would recommend reaching out to the manufacturer to submit the feedback, and make sure they get this issue resolved in the following software update.

 

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