Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
battery, apps updating
DARSIMM
Newbie
‎07-15-2016 02:22 PM

My phone is constantly dying. It is always updating an app, it didn't use to do that. Does it have a virus possibly?  It is dead after 6 hours after a complete charge.  Help!

Labels (2)
0 Likes
Reply
1 Reply
Correct answers are available for this post.
Re: battery, apps updating
vzw_customer_support
Customer Service Rep
‎07-17-2016 02:31 PM

DARSIMM, this is a concern to me. I want to make sure that you're getting the most out of the battery life on your phone. How long has this been going on with your phone? Are you using the charger that came with the device or a 3rd party charger? Is there any kind of physical/liquid damage to the phone?



KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply