callers cant hear me but i can hear them
jeanninetaylor

callers cant hear me but i can hear them

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12 Replies
gunshy69
Newbie

I have the same problem with the Droid Turbo and no one seems to have an answer.

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PTut
Newbie

I have the same problem with my Motorola Turbo.  No one at VZ seems to know why this is nor do they have any solution to allow me to make and receive calls on a regular basis.

I am so disheartened by this.  If anyone comes up with an answer please share...my wife is about to kill me for not being available when my family needs me.

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DigitalRules
Specialist - Level 1

Likely a simple fix. You need to turn off VoLTE in the settings menu.

Settings

More

Mobile Networks

VoLTE OFF

Let us know if this helps.

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PTut
Newbie

I have the Motola Turbo....no choice to turn off VoLTE

On Wed, Mar 30, 2016 at 7:04 PM, DigitalRules <forums@verizonwireless.com>

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vzw_customer_support
Customer Service Rep

Hello there PTut!


I'd love to help you so the oher party on the line can hear you! Have you checked the microphone for any debris? Does the same thing happen if using headphones or the speakerphone on the device?


ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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PTut
Newbie

Thanks... Mic clean and it happen with headphones and speaker too

On Apr 1, 2016 9:39 PM, "Verizon Wireless Customer Support" <

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vzw_customer_support
Customer Service Rep

PTut, we appreciate those important clues. Let's take a closer look at your device. Did you recenlty update the software on your device? Do you have applications downloaded to it?




LasinaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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PTut
Newbie

It has the latest software update, but it was from 10/2015.

I have apps downloaded on the phone

On Mon, Apr 4, 2016 at 8:27 AM, Verizon Wireless Customer Support <

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vzw_customer_support
Customer Service Rep

Thank you for taking this time to troubleshoot, PTut. You mentioned there was no option for VoLTE but when checking Settings>Advanced Calling, is this currently enabled? What does the signal show when the audio concerns are occuring?
YaleK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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SuzyQ
Community Leader
Community Leader

Check to see if your mute is activated...my cheek hits it at times and turns it on.  When I pull the phone away from my ear I can see it's active...toggle it off and folks can hear me again.

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PTut
Newbie

Negative, not the problem

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vzw_customer_support
Customer Service Rep

Jeannietaylor, we want to work hard to make sure, you don’t have to work hard to use your phone. We’re here to help. Has your phone been damaged (physical/liquid)? If you place the call on speakerphone can they hear you? Does it happen on every phone call?

TrinetteW_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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