can't receive text messages! popup error that say "unfortunately messaging has stopped"
elund34
Enthusiast - Level 3

Screenshot_2014-06-15-11-42-37.png

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45 Replies
elund34
Enthusiast - Level 3

I've seen others having the same problem with the Droid Mini! Perhaps its a software issue that needs to be looked at!

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mujugaba
Enthusiast - Level 3

Have you tried using Hangouts? It is supposed to be the replacement for the stock messaging application. I would take it for a spin and see if you can send and receive again. If so, you can always disable the stock messaging as I have. I've had no messaging crash notifications and no SMS/MMS problems either.

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MtnMan5150
Newbie

Yes, I gave Hangouts a whirl and it was very disappointing. It is one of those messenger apps that requires all the users that you are texting to be using the app. I am not into that. I am currently using one that is more like the original app called "8sms (Stock Messaging,KitKat)" by THINKLEFT. I also disabled the original Messenger and unchecked the notification box. So, I havent heard a peep from it since I installed this most recent one. I think there is just a bug in the 19.6.3 update that jacks up the original messenger. I think if we disable and uncheck notifications we can use most any we want without issues.

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mujugaba
Enthusiast - Level 3

MtnMan5150 It was formerly the case that Hangouts only handled chatting but has been changed for quite a while. Google has rolled SMS and the chatting into the same application now. I would take it for another run to see if if works for you now.

elund34 Check whether your default messaging application has changed. It may just be that you are trying to use an app that is not set to be handling it completely.. Settings > Wireless & Networks - More... > Default SMS app

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elund34
Enthusiast - Level 3

The only SMS app I have on my phone is the standard green icon and that is the only app under the default messaging tab in which to choose.  So there must be something else that has either highjacked my messaging or there is a bug in the programming.

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vzw_customer_support
Customer Service Rep

We'll get to the bottom of this and get the messaging corrected elund34! Motorola has recommended deleting all the messages from the app in effort to correct the issue. Keep us posted!

AshleyS_VZW
Follow us on Twitter @VZWSupport

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elund34
Enthusiast - Level 3

When I delete a conversation thread. The contact name goes to the bottom of the conversations list and the date goes to Dec 31, 1969. There are no messages in the thread either, when you open the conversation the thread disappears. Not sure if this helps give a clue to the tech support people or not.

GabeUkkake
Newbie

I have had the same issue with the date, if I can figure out how to add a pic I will post it. I've been having all the same problems as everyone else have stated and also no resolution. Extremely frustrating!

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GabeUkkake
Newbie

Screenshot_2014-06-21-21-53-20.png

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vzw_customer_support
Customer Service Rep

Hello elund34,

That's quite an odd problem, that it's changing the date on you! Have you cleared your messaging cache & data as well? Are you using the stock messaging app, or a third party app?

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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elund34
Enthusiast - Level 3

I have cleared all the text messages and cleared the cache many times over and it doesnt seem to matter.

elund34
Enthusiast - Level 3

Yes its the stock messaging app that is on the phone.

vzw_customer_support
Customer Service Rep

elund34,

Great thanks for the update, let's get these messages back up and flowing again. Try this: settings, apps, messaging app, force stop, clear data and clear cache. Please keep us posted on this.

KarenC_VZW
Follow us on Twitter @VZWSupport

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elund34
Enthusiast - Level 3

I have gone previously to force stop and clear data and cache with no change to the messaging app status. I have even tried this with a power cycle and nothing else changed.

--- Original Message ---

vzw_customer_support
Customer Service Rep

elund34

Thank you for your continued efforts! Were you able to delete all messages from the phone and retest your experience? If this does not improve, can you try a Factory Reset? http://vz.to/1oTEisw

RuthW_VZW
Follow us on twitter @VZWSupport

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elund34
Enthusiast - Level 3

I have deleted all the text messages off of my phone and it made no difference.  I have not done a factory reset and will not do it unless it is a proven solution to fixing this problem (which it isn't, because multiple people on here have done so and they are still having problems).  Is Verizon and Motorola working on fixing this or is the best Verizon will do is just keep sending out random suggestions and things to try and hope that an unhappy customer will just go away?!

vzw_customer_support
Customer Service Rep

Hello elund34!

We strive to find a resolution for you! I'm so sorry that this is happening. I researched the issue in the references I have, and I do show that a master reset resolves the issue.

If you do not want to complete a master reset, you have the option of downloading a messaging application from the Google Play Store. However, I would recommend following the steps in the link we provided and complete the master reset on the device.

Thanks so much!

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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elund34
Enthusiast - Level 3

Will a master reset work for sure? Or is this just another guess.  If I have to go through all the work of backing up my pictures, music and everything else and start over with setting the phone up it had better the true fix for this problem!  Has anyone else tried this 'master reset' and had the messaging error stop showing up and get all of the incoming and outgoing texts properly?

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drosefw
Enthusiast - Level 2

Elund34

I am currently experiencing this exact same issue. It just started last Friday. Have worked with both Verizon level 2 and Motorola technical support. I agree with you based on what other users are experiencing, that a factory reset does not correct this problem. I have also been directed to clear Cache, delete all messaging history etc.. No luck. The Motorola tech indicated that wiping the phone was the last step. I am not qoing to do this either as it is not identified as a solution for this problem.

adayoff
Enthusiast - Level 1

Just this morning, 7-1-14, my Maxx has now encountered this issue. I haven't had any other  issues with it besides the decreased battery life since May. Naturally I went to Google and searched for an answer only to find this thread with "get back to us" from Verizon as a response to everyone trying pretty much all the same techniques.

I too have cleared the cache, powered down, etc., etc. and will not be doing a master reset. Obviously there's an issue with Motorola/Google yet no solid response from Verizon who is our customer support connection to their products.

Communication is key and right now there's a serious lack of it on a professional standpoint from all the companies. Please "get back to us" all with any true fix.

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apollo1912
Enthusiast - Level 1

I've seen chatter on here that Motorola released an update and it is causing a lot of messaging/texting problems, including missed texts and the message "messaging has stopped."  I have the message pop up ("messaging has stopped") and I have missed numerous texts (where did they go?) from at least 8 different people in the last week.
What is happening?