can't send contact carrier
GarfieldGlitch
Enthusiast - Level 1

I have an old Motorola that I have been using for the past 2-3 years.  Recently I've started to notice that I can't send texts to anybody with an error message that says "Can't send. Contact your carrier (error code 97)". I've tried clearing the messages cache and data, restarted my phone, restarted messages and it's still there. Could it be due to wifi issues? If not, I don't know what to do.

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vzw_customer_support
Customer Service Rep

Hello, GarfieldGlitch, I'm sorry to hear you're running into an issue with being able to send text messages. Are you able to call and use data (without WiFi) okay? Are you able to receive text messages?

-Lauren

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vzw_customer_support
Customer Service Rep

GarfieldGlitch, just checking in on you to see if you are still in need of assistance. Please let us know. 

 

-Natasha

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