device problems
dlfree5745
Newbie

Is there a way to defragment a device or at least scan the phone for problems.  My phone has been acting up ever since I deleted a program from the phone and am unable to find the reason why.

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3 Replies
vzw_customer_support
Customer Service Rep

Hi Dlfree5745!

That's a very good question.  I'm so sorry you're having issues with your phone in the first place!  As Mortb mentioned, there may possibly be 3rd Party applications that may assist, but there isn't a native option built in the device to perform a degragmentation.

My best advice, if it continues to happen would be to reset your phone.  Please follow these steps if it comes to that point:

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=49625

Please let me know if this works!

Thanks,

MelissaM_VZW
Please Follow us on Twitter @vzwsupport

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B33
Legend

This is what i was going to Offer as well thanks Mel  and mortb thanks for the info Might have to Look into that b33Smiley Happy

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mortb
Specialist - Level 3

First question, of course, would be what program did you delete? If it was a system file, you could have messed up the system. although, they are hard to delete. Yes, there are security programs you can download from the Google store which can scan your phone for problems. I use TrustGo, but there are several other real good ones. Some of them are free.