droid turbo charging issues. how do to fix it?

[Dannyeats]

     I charging my phone to 6% but when I go to turn it on it's at 0%. Not sure why this is happening. Please help fix this issue

[vzw_customer_support]

Dannyeats

We want you to enjoy using your Droid Turbo. It's important that it How long have you had issues with charging the device? What happens if you allow the charging to exceed 6%? For troubleshooting purposes, we recommend allowing the charge properly. charge to reach at least 50%.

SheritaH_VZW
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[bd94s10]

Are you on the latest software update that is suppose to resolve the charging issue? Let us know.

http://www.verizonwireless.com/support/motorola-droid-turbo-2-update/