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forgot security pattern
Isder64
Newbie

how do I remove the security pattern if forgotten

Labels (2)
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Re: forgot security pattern
vzw_customer_support
Customer Service Rep

It is important that you are able to get in to your device, Isder64. Are you able to unlock the device at all?

 

PeterP_VZW

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Re: forgot security pattern
Isder64
Newbie

no..it is completely locked

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Re: forgot security pattern
vzw_customer_support
Customer Service Rep

Isder64, we can go over options with you to gain access to your device. First, you can sign into your gmail using this link and it may help unlock or reset your device: https://www.google.com/android/find. Otherwise, you can do a factory reset by following these steps: https://www.verizonwireless.com/support/knowledge-base-118101/.

 

EricaG_VZW

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