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help with not being able to receive texts
mvenegas83
Newbie
‎09-27-2014 07:43 PM

I've tried every suggestion that has been posted. Has anyone been able to successfully restore their ability to receive texts?  The nearest Verizon store to me is 2 hours away. Someone please help

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Re: help with not being able to receive texts
vzw_customer_support
Customer Service Rep
‎09-28-2014 08:40 AM

Hello mvenegas83, Receiving your text messages is important! Let's figure this out. What happens when you try to receive text messages? Any error messages? Are you able to send messages okay? Can you please run your phone in Safe Mode http://vz.to/1sKubca then retest? Please keep us posted on this. 

TanishaS1_VZW
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Re: help with not being able to receive texts
mvenegas83
Newbie
‎09-29-2014 01:17 PM

I can send texts just fine. I've ran it in safe mode. I've tried different messaging apps. I've reset it. I've tried every suggestion in the forum. Nothing worked.

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Re: help with not being able to receive texts
vzw_customer_support
Customer Service Rep
‎09-30-2014 05:25 AM

Thanks for all your efforts! I will send you a direct message so that we can proceed to the next step in the process.

ChauceyM_VZW

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