I have the same problem as well......it seems like every time there's a software update, I end up having to relearn or debug this phone 
I just updated my operating system this am (8/29/2017) on my moto droid z force. I use the verizon messaging app, and when i get new text messages, I receive a notification in the notification bar, but the actual app icon does not show any new messages. I have multiple group messages on mute, so the only way to know if I have any new ones is to open the app now. Used to show the count in the right lower corner of the shortcut app icon. I have already restarted my phone. The app does not require an update, and I cannot uninstall and reinstall either.
I have the same problem! Hopefully Verizon will fix this soon. I have a notification showing on my emails that has been stuck there since a previous update and now message+ won't show notifications at all. I hear the sound, pops up in the notification bar but shows nothing on the app icon. All of my setting are correct. It's getting so updates scare me!!
I'm so sorry to hear this. I know it's important that you receive all of your notifications. I will be happy to help get this fixed. Have you tried to remove the application and re-install the app? Any other notifications not appearing on your phone?
Hello. It is a verizon stock app, therefore it cannot be uninstalled then
reinstalled. However, I disabled then enabled it so it went back to a
previous version. When on previous version the notification count showed
on the icon that i had an unread messages, but as soon as the app was
updated to its current version, it no longer shows the notification. It is
definitely a verizon app issue. I have no new apps installed, nor do I
have any competing apps running.
On Wed, Aug 30, 2017 at 10:26 AM, juand_vzw <forums@verizonwireless.com>
REGCEC61, we want to get things back to the way that it use to be on your device. Do you hear a notification sound or get an alert when using the text messaging feature on your phone? Let's check your notification settings in Settings>Notifications>tap the Verizon Messages application. You will be provided with the option to customize your alert settings.
Please reread the comments we have made. We have already said, yes we can hear the notification but it is not showing on icon as an unread message. Shows on the notification bar, not the app. Have been through all of the settings. Have no competing apps installed. Cannot uninstall, since it is preloaded and Verizon app. Have tried disabling and re-enabling. Have cleared the cache. Sorry I'm sounding irritated...it takes days to get a response and when we do, it's not informative, just more questions about things we have already answered. I would really appreciate any additional suggestions you have! Thanks!
Settings are all correct. I hear an alert and see the top notification but
the icon does not tell me how many text messages I have. When conversations
are muted no alert will sound (which is as designed) but the icon is
supposed to show how many messages are available. It is because the update
did something to the app programming. Like I said earlier when I disabled
it and then re-enabled it , which put it back before the update , it worked
fine. As soon as the app updated it stopped snowing the number of unread
text messages
On Sep 1, 2017 11:49 AM, "vzw_customer_support" <forums@verizonwireless.com>
on an i phone, you can't delete an app that comes with the phone.
I have the same problem as well......it seems like every time there's a software update, I end up having to relearn or debug this phone
Right. You'd think that these "updates" would be tested before rolled out
to the masses
On Wed, Aug 30, 2017 at 12:05 PM, TOMMCN79 <forums@verizonwireless.com>
Same problem with messsges. Only change was software update 2 days ago. Verizon, please fix this problem quickly. Also, speakerphone does not work properly; can only hear conversation with phone to my ear. This has been on-going and Verizon has not fixed this at stores. It seems like they just want to make another sale and refer issues to tech support
I am new to Verizon and when I first sign on I was happy. New phones and plan for the hold family within my budget but I have so much problems with my phone since the updates had taken place. My message plus icon will not display message counts as well. Call them about it and i get the same advise that everyone in this forum has gotten. I am starting to not get a ring tone on my phone when I dial certain numbers. My phone also drops wifi for no reason what so ever. No one can not explain why. Someone need to find answers to these problems and fix them.. We pay you for service and I think we should get it.
I am having the same problem. I gat no notifications for email, texts or voicemail since my Moto Z Force update to the latest Oreo last night. I have tried everything suggested on this thread and nothing has worked.
It happened to me after latest update...did you find a fix?
I have not found a fix to this problem. While I would prefer to use
Message+, I had no choice but to download a different messaging app.
I chatted and spoke with Verizon support and got the same runaround. I saw
on another board that downloading Pixel Launcher is a fix. I did that. It
was a hassle to redo all the settings in my phone, but the text and email
message numbers are now showing.
Should I download Action Launcher - Oreo + Pixel or Pixel Launcher Theme?
Action Launcher - Oreo and Pixel. You can use the free version.
Same here. I just bought the Motorola Z Play and don't get the number notifications on my Verizon text messenger app or Gmail. I hear the notification and see it in the notification bar, but there is no notification on the app icon where they have been in every other Verizon phone I've owned. Got on the chat several times and got different answers from every associate I spoke to. One told me it was because of the operating system on my phone, that Motorola did not include badge counters in the new OS. Another told me to download third party apps as a workaround (didn't work). I wish someone at Verizon knew what the heck they were talking about. Can anyone here provide an honest answer as to why this is happening, or dare I say it, a SOLUTION?
Unfortunately Verizon just won't admit their application has a problem.
They'd rather say user error then admit the problem was caused by their
programming and say a fix is coming. Make us all feel like we do not know
how to use our phones. I guess all we can do is wait for them to fix
I disabled the Message+ app which asked me to uninstall updates and revert back to the factory version (6.3.7). I did and then enabled the app. Without any updates the message+ icon shows unread message count as 1, which is correct. Next, I read the text and the Icon does not show any unread messages. multiple test of this prove that this version is performing as I desire. I then updated to version 6.4.42 (from the Google Play store) I receive a text and the icon does not show any unread message count at all... the issue is with the update to message+. If you want to display the count then revert back to the factory version.... for now..
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