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moto z droid system update issue NCL25.86-11.5
Mngo4cans
Newbie
‎07-18-2017 08:35 AM

I have a moto z droid and when it asks to update its security software to (NCL25.86-11.5),  which I have done three times already,  it says "update complete".  Than a few minutes later  it says software not updated, install deferred.?

What's going on??

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An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
‎07-20-2017 08:42 AM

Ensuring you have the latest software with your phone is essential, Mngo4cans. We want to get this all loaded correctly for you. Have you attempted the software repair assistant online? Click here for those steps: http://spr.ly/65828SaW4.

NicoleB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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