my moto z force droid keeps disconnecting itself from the wifi. I have already did a network setting reset and cleared the cache, turned off the "bad wifi" setting, and checked to see if the system was up to date.
Having a working WiFi connection is important, REGCEC61. I appreciate all the steps you have taken. Have you noticed this behavior with multiple WiFi networks? When this happens, are you able to use the WiFi connection before it disconnects? When did this start?
AndreaS_VZW
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I'm having the same issue. And I have a replacement phone. I've done a Network reset, factory reset, got a new phone. It's not my internet or wifi router, because I've checked for updates on that as well. Non of my other devices on my wifi disconnect. I'm not pleased at all, because I have to add store gigs to my plan. I think there is a problem with all the phones honestly.
Getting your phone up and running in tip top condition is our ultimate goal for our customers, Talitha.calamia. We’ll work together to see if we can find out what’s going on. Let’s make sure that WiFi Direct is OFF. Here is a link with the steps: https://www.verizonwireless.com/support/knowledge-base-205151/ How long have you been having the connection issues?
-TakendraW_VZW
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So I've had my phone for 2 months. I tried your troubleshooting and it didn't work. I'm still having connectivity issues.
We want to make sure that you are fully able to use your Moto Z device, Talitha.calamia. Do other devices get disconnected from your Wi-Fi? Have you checked how many devices you can have connected to your router at one time? Does your device still drop the Wi-Fi connection if you put it into Safe Mode?
JoshuaT_VZW
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No other device disconnects. I have 2 networks. My phones (2) and laptop are on the 5GHz. My streaming device (4) are on the 2.4GHz. I have not done a safe mode check. I will try that next.
I really appreciate that information, Talitha.calamia. Please make sure that your settings in the Power Savings Option is disabled, this has caused people to disconnect from Wi-Fi. You can also try to forget the Wi-Fi connection by going to Settings – Wi-Fi and long tapping the connection you want, then selecting “Forget”. Re-enter the details and try again.
JoshuaT_VZW
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These actions don't work fo me as well. It will disconnect then it will show that my password is saved, or It will disconnect and forget my password. There are times when I have to manually forget the password because it will just say saved password.
Thanks for trying the steps with us. Can I ask if you are able to connect the device to any WiFi source? Let's dig deeper.
Yes, I can. I connected to to Verizon Store, but not for long. My main source of connection is WIFI at home. I've done everything I know to. This is quite frustrating because I'm using all my data while I'm at home.
I see that when you try different things it will be okay for only a few minutes or less. Then you are back to the same problem. I was just fine until a few months ago but I don't know what happened. It will lose signal wifi in the same room no matter which SSID. It is hard to believe that it is this hard. Many people are having it but just blame the internet but I had mine checked twice. It's not it or the router
It is somewhere in my phone and it is frustrating to know that I have a great internet signal but it's a mute point due to phone. I don't know if it does it elsewhere cause I am not there for that.
It is going to be a change in my cell phone soon. It is not right to pay for something that doesn't work properly.
I also have this problem. Just recently it is very bad. Other devices in my network are fine. It just drops out, then if I reconnect it might work for a few minutes then drops again!
Green32, I know I depend heavily on Wi-Fi. Are you having issues with every Wi-Fi connection or just a certain one? Have you ever maintained a solid connection with Wi-Fi? Anything change recently to potentially lead to this?
RobinD_VZW
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Only this phone has the problem. Other phone, 2 computer s and TV all connect and stay on.
It's important to keep a strong WiFi connection, GREEN32. To get a better idea where to start can you advise what troubleshooting steps you have been able to complete so far? Have you had a chance to forget your WiFi network and reconnect as new? In Settings>System Updates>Check For New does your phone show your software is current?
LaurenC_VZW
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I'm having this same issue as well. I just got the phone on June 1st and have been trying to troubleshoot it myself but nothing is working. It's very frustrating when I'm at home because I don't have mobile data there and when I'm at work it's constantly interrupting what I'm doing. This needs to be fixed or I'll have to return the phone which also makes me mad because I already bought cases, extra charges, etc for it and they won't work with any other phones.
Vthor, I know how important it is to have a working phone at all times. Especially if you have purchased all the accessories for the device. Just to clarify, are you having issues with the Wi-Fi disconnecting from your Moto Z Force? If so, when did this start? Did you make any new changes to your phone when issues started?
Thank You,
MichelleL_VZW
VZW Support
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Both my son and I have the Force and we both regularly disconnect from the wifi at home. I also disconnect from my office wifi. I have tried all of the trouble shooting tips given on the forum to this point and nothing. I did not have this problem with my Samsung S4 and my daughter hasn't had the issue with either of her iPhones. And none of the other devices that connect to my home wifi have had this issue, only the Motorola phones. I bought the phone during the $15/month promotion in January so am I locked into this phone for the 24 months if this problem continues?
There are reports on the web of others with Moto Force phones having issues with WiFi. Maybe your phone is defective. Isn't it under warranty?
Some more sleuthing is in order.
I guess I'd first try rebooting the router. Does the phone remain connected?
I'd download WiFi Analyzer. Is your WiFi on a channel that is competing with someone else's router? If so, try changing the channel to one where there are no other routers, or where the signal level of another router is very very low.
I'd consider changing the router's position. Computers (Laptops and Desktops) generally have a much bigger antenna for WiFi than a phone. Do you have the flexibility to run a long CAT5 cable along the baseboard from your modem to the router, and put it in a different room or different part of the room?
You could download a program like Network Cell Info Lite or Advanced Signal Status. What is your received power from WiFi in various parts of the house? Download the same app onto someone else's Android phone and compare. If only iPhone available, download OpenSignal from the iTunes store. Your numbers should compare favorably. If not, well, yeah, you may have a defective device.
We have rebooted the router (which is secure), rebooted our phones, forgotten the network and reconnected. My phone drops wifi repeatedly even when I'm sitting in the same room as the router.
Since both of us have had the phone less than a year, it should be under warranty. Given the number of people that seem to have this same issue, I'm thinking it's issues with the phone. I will go to a Verizon store and see what they tell me about replacement... although if it is an issue with that model of phone, a new one will not solve it.
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