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phone won't turn on
BryanPSimcoe
Newbie
‎09-04-2014 06:58 PM

Droid Maxx, won't turn on.  Can't get it to power up enough to reset using power/volume buttons.  Any suggestions?  I'm on a brief 30 minute wait.

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vzw_customer_support
Customer Service Rep
‎09-06-2014 07:07 PM

I want to ensure your device is up and running! Let's take a further gander into the issues you're having with the Droid Maxx. Is the device fully charged? When was the last time the device had a full charge? Have you attempted the alternate soft reset? http://vz.to/WrVpZi

YosefT_VZW
Follow us on Twitter @VZWSupport

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vzw_customer_support
Customer Service Rep
‎09-06-2014 07:07 PM

I want to ensure your device is up and running! Let's take a further gander into the issues you're having with the Droid Maxx. Is the device fully charged? When was the last time the device had a full charge? Have you attempted the alternate soft reset? http://vz.to/WrVpZi

YosefT_VZW
Follow us on Twitter @VZWSupport

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