The error message says: please restart camera. I have done everything I know how to do, except a factory reset. Anyone have suggestions? I have restarted phone, force closed camera, cleared camera cache and data, cleared phone cache, started in safe mode, still have the problem.
wimpieb,
I love being able to capture memories with my phone, since I always have it on me! So sorry to learn that you are having these troubles. Let's get you back in action for capturing your important memories. You've done a lot of steps that we would ask, so thank you for that. Can you please verify what software version you have on the phone currently?
ErinW_VZW
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System version is 23.21.44.quark_verizon.verizon.en.USvzw
Thank you.
wimpieb, we appreciate that information. Let's make sure that this isn't a memory capacity issue. Try deleting all unwanted photos and videos on your device. Power it off/on and try to take a picture. Keep us posted.
LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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