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speaker not working
puggy71
Member

I have a moto x second generation and just today I cannot answer calls nor can I  hear them. The speaker keeps cutting in and out.  I cannot use my phone except for text.  Anyone else with this issue??

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Re: speaker not working
Ann154
MVP MVP
MVP

No, I don't have any issues.

Did the speaker get wet or have any other potential damage to it?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: speaker not working
vzw_customer_support
Customer Support

Hello puggy71!


I'm so sorry to learn of any issues with your speakerphone. Let's get to work on this. Thanks to Ann154 for the input as well!. I'd like to add some questions so we can gather some additional data so we can resolve this. Do you use the speakerphone on a regular basis? Do you use headphones? How about the audio on the other end, can you hear the other callers, or does it cut in and out for both sides of the call? One last question....is this happening in the same location or in different areas?




ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!