transferred number to new phone, can't use mobile hotspot anymore.
Enthusiast - Level 1

switched to a moto g pure. restarted several times. Changed hotspot settings. Still a no go. I have zero luck ever getting a hold of any customer service agent for any company over the phone, so I'm just going to ask here, why is my mobile hotspot suddenly not working? I did not change my phone plan, just the physical phone. I have another moto g pure on my plan whose hotspot only works sometimes.

We need both our mobile hotspots turned back on. Why am I paying for unlimited and hotspot and not being given hotspot?

2 Replies

Common complaint with Motorola phones. Didn’t know it was happening on Verizon as well as AT&T. You’ll have to contact Verizon so they can provision your APN settings for the use of your hotspot.

Customer Service Rep

We're sorry to hear that you're having problems with your hotspot. We'd be happy to help you get it up and running like it should. We'll send you a Private Note so we can continue.