turbo disappearing text

I have a droid turbo and there are times that when I am texting someone and then disappears....if i know who it is and I text them back it will show up with the thread if not then it doesn't

also my phone will show that i have a message but i can not see it.  it's hidden or something.  have tried a restart and software is up to date

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Re: turbo disappearing text
Customer Service Rep


It’s important to me that your Motorola Droid Turbo messages are working properly. I would love to assist.

First, please tell me which messaging application are you using, the Verizon Messages (red/white) application or the preloaded Messaging (green) application? Please let me know so that I can further assist.

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