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just checking in here to see if you forgot about us droid turbo owners
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Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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just thought I would check in about our operating system update lot of rumors flying around out there just thought maybe you could shed some light on it for me
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I believe Verizon and Motorola abandoned the Turbo. So sad.
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While I completely understand that waiting for updates is a long and sometimes aggravating process, this happens every time there is a major update. They get delayed and everyone complains, moans and gripes. This is the way Android works. The system has to work with so many different phones and programs that often times the updates are pushed back due to bugs and conflicts. If you buy a phone you should be happy with the way it is out of the box because Android phones take a while to get updates every time or get then too soon and then you have to hear everyone gripe about how bad the update was.....If you want simplicity buy an iPhone.
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The Turbo was "crippled" right out of the box BUT Verizon CSR's assured purchasers that it, the Turbo, would "soon" (there's that word Verizon has taken and given a whole new meaning to) be able to surf and talk simultaneously once AC (Advanced Calling) was enabled. What they didn't own up to is the Verizon coverage maps are mostly fiction or wishfull thinking. So unless you begin & end your call and remain stationary there,s a chance your call will drop and you may get a notification from your phone the using Data at this time is not possible (ALL WHILE IN WHAT VERIZON COVERAGE MAPS SHOW AS "4G LTE Data Coverage (Verizon 4G LTE)" and "Voice & Messaging (digital coverage)" . That's what complaints are about.
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My phone has worked fine since the update. I drive all over central Illinois weekly for my job and have no difficulties with calls, messagin, surfing or voicemail. Obviously I don't know why you are having so many issues, but the phone really is a superior product. I love mine and wouldn't trade it for anything since the problems with the incoming calls were fixed. Hope you can get yours up and running like it should.
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Totally agree with you. Here in PA (not Illinois), their map shows 4G LTE. Now, after countless phone calls they tell me, oh you're in a marginal area!!! WTH, then correct your maps and stop the BS of having the "best" coverage. So now they went ya to shell out 250 for a network extender, when ACCORDING to their maps you should be having GREAT service. Now I see why people get ticked off with Verizon. The Droid Turbo has the WORSE radio antenna. NEVER in my life have I had such a garbage phone. Oh for about 2 weeks it worked great. If they're having tower problems let people know.
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Check the coverage maps for Rochester NY 14624 and tell me I should need a network extender when it clearly shows complete 4G LTE.
It's either the maps are guessing at coverage or the Turbo has a sucky radio (or both). Besides aren't extenders for 3G which with the Turbo doesn't allow simultaneous voice & data? Why pay more when it doesn't address the problem?
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Yeah, I'm in 17881 east side and it shows 4G LTE. And yes, the Network extenders are for 3G. I have several screens hots on my phone, where, in battery section, it shows your mobile network. Heck mine goes from solid green to red, no rhyme or reason.
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Motorola Droid Turbo is an Exceptional Smartphone But is Left to Flounder! | Master Herald
Found this on Motorola's own forum website
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Click bait... Reports that it will be upgraded to 5.1 was directly from Motorola. They specifically said in their own words. Devices that haven't received 5.0 and were slated to and have not received it will be upgraded to 5.1. This make so much sense. All the problems you hear from the S5 to the Note 4 to the One M7 and M8 is due to bugs in 5.0 to 5.0.2. Google acknowledged them and said 5.1 will fix them. Sure you'll have to wait longer... At least you don't have to deal with a lot of the memory bugs.
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Verizon also told us that once Advanced Calling was enabled we would be able to surf & talk simultaneously. I am stationary in what verizon claims is a full 4G area and better than 60% of my attempts to access data (with AC turned on & added to my device account) I get booted out of the voice call & presented with the data use is not possible.
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JenniferH_VZW
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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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If you had read the post you responded to you would already know that AC is on and has been added to the account. As to the question of LTE or WiFi, I am (should be) connected as LTE (LTE symbol is white, 2 bars) but.... Even though verizon claims I am in full (not extended) LTE coverage per the published map my signal strength is -119dBm. Oh, I am outside under a clear blue sky not near a blocking structure. I can change to connect to my home WiFi and will be able to access data so that points me to the 4G LTE coverage isn't as covered as you are showing & promoting on your website. I have subsequently turned off AC in settings so I can at least attempt to access data without dropping the call I am on.
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JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Verizon Wireless Customer Support wrote:
I appreciate the clarification, RobB772. I wanted to be sure it wasn't only turned on in the account but on the phone itself. I did check the 14624 area and do show LTE coverage is generally strong. If the device reflects LTE and stays on LTE or switches to WiFi, the call will be able to continue simultaneously with data use. But if you do happen into a weaker LTE area and the service goes to 3G or even 1x, it can create the dropped connection and will not allow the ability for simultaneous access. The 14624 area is pretty big though. Do you have this LTE strength in a particular area of town or does this occur everywhere you go? Did you have an LTE capable device with us before the Turbo?
JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
With a signal strength of -119dBm I've decided to use Tasker to switch wifi on when I am at home and off when I'm not. That way I am guaranteed simultaneous voice and data in my home. The only areas I can get full bars 4G LTE is around the area colleges (Wouldn't want those $'s going away after complaints to Dad & Mom about crappy service).
I've decided that dropped calls and calls not ringing but going to voicemail is not worth keeping AC turned on in my settings.I will wait to see the change log for the 5.1 update and see if these issues are addressed.
Had 2 previous LTE capable devices that weren't crippled by the data & voice incompatablity on the 3G network and have an iPhone 5. I know I won't be purchasing a Verizon exclusive device again
Platitudes and scripted resonses feining concern are a major contributor to customer ire.
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I agree. They show 4G LTE coverage in my area, NOW they are saying it's marginal? Verizons maps are WRONG. I cannot, honestly recommend Verizon to people anymore, due to the maps being WRONG. No CSR can explain why they tell me with a 4G LTE capable phone they are telling me to get a Network Extender, when all my other previous phones did not need one., Droid Turbo. For me this is a HORRIBLE phone with bad reception. And @ Verizon, how about correcting your coverage maps?
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I live just outside d.c. in a 4g area. Had 4g with the maxx and all the phones before. I brought this up to a Verizon rep since I'm on my 3rd turbo in 4months, and was told that my area is spotty. Seriously!? When will they admit the turbo is crap and just replace them all already?
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deb1980 It has to be annoying to have 3 phones replaced in 4 months. We have to figure out what the root cause of these issues are as the phone is not being recalled or replaced with with a different model. What were the main reasons for all of the other turbo devices being replaced? What is the issues with the current one?
SheritaH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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All 3 have had the same issues. I noticed on the two replacements that both did these things out of the box before I put my content back on. The phone is slow, ultra slow. Keyboard lags so badly that it has taken up to 30secs to come up. Apps force close constantly, even when I'm not using them. Phone overheats if I look at it funny, doesn't matter if I'm charging it, using it or just picking it up off the counter. It doesn't stay connected to WiFi, it will say connected but if I try to use anything connected to the Internet, I get the message that there is no internet connection. Also likes to spend the majority of the time on 3g not 4g. I'm in a 4g area and had no problems with 4g in my area with previous phones. I cannot talk and use data, advanced calling doesn't make a difference in anything other than the call quality worse. Battery life is a joke, I bought it on the potential of 48hr life. What I got was 6-8, if I'm not using it. It had to be charged 4 separate times yesterday and 3 today. I've done "battery saver" nothing has worked on any phone. Fresh off the charger today the phone said I had 2 hours 37 mins on battery at 100% charge. The sim card has been changed every time I walk into the Verizon store. They can't seem to figure out why any of it happens again and again and on each phone I've had. They have seen the phone come in on 3g and told me that shouldn't be happening ( especially the time they couldn't get it off 1x) and basically wait until the phone feels like being on 4g. Sometimes if you switch to global and then back again, 4g will show up and vice versa. Same with WiFi. If my phone drops WiFi, I can turn it off and wait then turn it back on. It's still hit or miss. Drops service altogether and very randomly. I am not sure how using it in my bed and not moving, it can drop service and drop from 4g to 3g or 1x and WiFi (the router is less than 5ft away) 3 phones all the same problem keep getting replaced. I would venture to say based on my experience, that it's a bad model.

