when downloads received on phone, unable to open.
Itโs troubling that you havenโt been able to open your downloads. I hope to help. The best place to start would be to ask you if you can tell me what happens when you try to open them. Are they being sent to your device via email, messaging or are you visiting a webpage? Do you know the file format of the item youโre trying to open?
DionM_VZW
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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Can not open downloads that arrive via texting.
On Dec 2, 2015 11:35 AM, "Verizon Wireless Customer Support" <
Those are some very helpful details. Do you know what it is youโre being sent? Are they music files? Images? Links to web pages? Video clips? It matters to know the file format because they determine if your Droid MAXX can support them. Unrecognized files wouldnโt be supported (and might cause your device to behave as itโs doing now).
DionMnM_VZW
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If my response answered your question please click th๏ฟฝCorrectcAnswer๏ฟฝr๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
unable to open downloads of regular plain text of text messages. No videos,
no web pages, no music files, no images.
Just regular plain text messages.
On Fri, Dec 4, 2015 at 11:56 AM, Verizon Wireless Customer Support <
Oldpops โ Not being able to download the content of a text message can be stressful. I want to make sure we resolve this issue as soon as possible. Are you using a third party messaging app or the native messaging app? Are you connected to Wi-Fi when this happens? Can you send media vis text messages?
JacobV_VZW
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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Using messaging app that came with phone, not using wi fi, able to send
media text messages
On Dec 6, 2015 12:34 PM, "Verizon Wireless Customer Support" <
Letโs keep this ball rolling, Oldpops. Are the messages coming from a single contact or is this happening with all contacts? If you send your own number a text message, is this able to be received and opened on your device? Do you know if anyone else is having issues in your local area? Can you please provide us with your zip-code so we can check the area for any issues? Looking forward to hearing back.
ChrisM_VZW
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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
The party sending messages has U.S. Cellular as their carrier. Single
contact. The other party believes I'm not receiving
all SMS messages and no MMS messages. Zip code is 24112 and the two parties
are neighbors (200ft apart)
The other party has friends and family who have Verizon as carrier and they
receive all message, pic, etc.
Hope this helps,
Bill
On Tue, Dec 8, 2015 at 1:52 PM, Verizon Wireless Customer Support <
That's an important clue, oldpops. Are you able to send and receive standard text messages from that particular contact? Can that contact send that same message to other wireless numbers with no issue?
LasinaH_VZW
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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Able to send and receive same messages from other contact. Contact able to
send and receive with others the
same messages.
On Thu, Dec 10, 2015 at 3:13 PM, Verizon Wireless Customer Support <
I hit the download and it dims as if trying to open. It never opened and
goes to full brightness
On Dec 2, 2015 11:35 AM, "Verizon Wireless Customer Support" <
Start a new topic or ask questions in the open forum.
