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why am I getting loss of service messages repeatively
tad274
Newbie
โ€Ž09-25-2015 02:00 PM

I am tired of getting loss of service announcements lasting about seconds to minutes. This is repeative.

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Ann154
Community Leader
Community Leader
โ€Ž09-25-2015 02:26 PM

What is your cellular network mode set to? It should be on CDMA/LTE mode and not Global mode.

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earltash
Enthusiast - Level 3
โ€Ž10-18-2015 04:17 AM

I myself get this alot too.

Guess we have no fix.

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Ann154
Community Leader
Community Leader
In response to earltash
โ€Ž10-18-2015 06:46 PM

The OP never returned to answer the questions that were asked. More data is needed to form a theory.

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earltash
Enthusiast - Level 3
In response to Ann154
โ€Ž10-20-2015 07:38 AM

My cell only has 3 settings.

Home only.

Auto A

Auto B

I have it set on B seeing i live on the East Coast

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Ann154
Community Leader
Community Leader
In response to earltash
โ€Ž10-20-2015 11:08 AM

Which phone and plan do you have? Those settings are not available on the DROID Turbo which is the space where this particular discussion thread is located.

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tad274
Newbie
In response to Ann154
โ€Ž10-20-2015 11:52 AM

I have a droid turbo by motorola. SETTINS ARE lte AND 4G

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vzw_customer_support
Customer Service Rep
In response to tad274
โ€Ž10-20-2015 12:45 PM

Tad274, I can turly understand how that can be exhausting to get that announcement. I want to make sure we do everything we can to get this to stop. How long have you been getting this kind of service on the phone. Also do you have this issues in one location or all over your area? Please provide me with a zip code that you're in. I'm really looking forward to working with you on these issues.


KevinR_VZW
Follow us on Twitter @VZWSupport
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tad274
Newbie
In response to vzw_customer_support
โ€Ž10-21-2015 06:47 AM

All over and for quite some time. Zip is 48236

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vzw_customer_support
Customer Service Rep
In response to tad274
โ€Ž10-24-2015 07:59 AM

Tad274, I apprecaite that you were able to provide me with those details. The area looks great that you've provided. Is this a message that appears on the device or is it a recording that you hear on the phone? Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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tad274
Newbie
In response to vzw_customer_support
โ€Ž10-24-2015 04:27 PM

It is a posted message on the device...............

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Ann154
Community Leader
Community Leader
In response to tad274
โ€Ž10-20-2015 05:04 PM

You didn't say which Service Plan you have. I haven't seen Auto, Home A and Home B since my flip phone days with the America's Choice plan.

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earltash
Enthusiast - Level 3
In response to Ann154
โ€Ž10-20-2015 05:14 PM

I have a pay as you go verizon monthly plan. 45 bucks. Have a LG Optimus zone 2 cell from walmart.

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vzw_customer_support
Customer Service Rep
In response to earltash
โ€Ž10-24-2015 07:20 AM

Lets work together to make things better earltash. While I am unable to review prepay accounts, I know exactly who can lend a hand here. Or prepay experts are standing by at 888-294-6804. In one call they can check the services in your area to see about your coverage & troubleshoot your phone as well.
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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