why am i being charged data when i use wifi
smoothly
Newbie

why am i  still being charged data when i use my wifi

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vzw_customer_support
Customer Service Rep

Hi Smoothy, getting unexpected data charges is no fun. Let me help to find out why this is happening. When you are connected to Wi-Fi, is the box checked off to avoid bad wi-fi connections? To check, go into your wi-fi settings, advance wi-fi and locate the box to see if it is checked. Post back if you need further assistance. 
EdwinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Customer Service Rep

Hi Smoothy, getting unexpected data charges is no fun. Let me help to find out why this is happening. When you are connected to Wi-Fi, is the box checked off to avoid bad wi-fi connections? To check, go into your wi-fi settings, advance wi-fi and locate the box to see if it is checked. Post back if you need further assistance. 
EdwinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Snn5
Legend

Are you referring to:  Being charged data as part of the plan or data as in "Why is my WiFi not using the data instead of the phone using Mobile Data?"

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