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won't take videos now.
bigtross215
Enthusiast - Level 2
‎08-16-2014 01:58 PM

After the update to 4.4.4 my phone won't take videos!

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Re: won't take videos now.
vzw_customer_support
Customer Service Rep
‎08-18-2014 02:10 PM

That is not good at all! Let's try a few steps to get this working. Please power off and on the phone, and test. Also, do you use a 3rd party app for taking pictures? If you do, could you please uninstall those apps and test? Please keep us posted!

SandyS_VZW

Follow us on Twitter @VZWsupport

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Re: won't take videos now.
bigtross215
Enthusiast - Level 2
‎08-18-2014 02:31 PM

I turned off and on and that didn't help. I am using the camera on the phone, not a 3rd party.

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Re: won't take videos now.
gf00329
Enthusiast - Level 2
‎08-20-2014 03:51 AM

I am having the exact same problem as you Verizon help

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Re: won't take videos now.
vzw_customer_support
Customer Service Rep
‎08-20-2014 02:39 PM

gf00329,

We're here to help! Sorry to hear about your troubles.  Have you restarted your device?  I would also force stop and clear data/cache from the app. You do this by going into the settings>apps>locate camera app>clear data/cache and force stop. 

Also, try the camera in safe mode and see what your results are.  Instructions; http://vz.to/1z2K1Ql

Let us know if you still need assistance!



TrevorC_VZW

Follow us on Twitter @VZWSupport

 

 

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Re: won't take videos now.
gf00329
Enthusiast - Level 2
‎08-21-2014 04:26 AM

I do that and it still tells me unable to capture video. I can still take

pictures but not video. Not even through messages can I do it.

On Aug 20, 2014 5:40 PM, "Verizon Wireless Customer Support" <

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Re: won't take videos now.
vzw_customer_support
Customer Service Rep
‎08-23-2014 06:11 AM

@gf00329,

Thanks for trying that! I definitely want you to be able to use all the functions of the camera on your phone.

How long have you had this issue? Has there been any damage to the phone? If rebooting the phone and clearing the cache for the camera app doesn't help, the next step would be to perform a hard reset http://vz.to/1q1inD7. Keep us posted.

JohnB_VZW

Follow us on Twitter @VZWSupport

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Re: won't take videos now.
gf00329
Enthusiast - Level 2
‎08-23-2014 07:52 AM

I was able to fix it by turning off handsfree voice which I find to be

stupid and you guys need to put a patch in for that.

On Aug 23, 2014 9:12 AM, "Verizon Wireless Customer Support" <

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Re: won't take videos now.
bigtross215
Enthusiast - Level 2
‎08-23-2014 07:59 AM

How do you turn that off?

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Re: won't take videos now.
gf00329
Enthusiast - Level 2
‎08-23-2014 04:14 PM

Go to the Google search now and then scroll to the bottom and go to

settings and then go to voice.

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