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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Data Charge Dispute - Business Account Specialist Will Not Even Respond

Verizon is charging overage for our business account based on a very large amount of data that they show was used by an internal flip phone.  The user of the flip phone is an elderly gentleman with no real knowledge of advanced features or any desire to use the phone as a wireless hot spot.  We have checked the phone over, and there was almost no data activity history logged on the device, and when we opened the WiFi hotspot portion, is prompted us to "setup mobile hotspot", which seems to indicate that the phone was not setup for this previously.  There are also no apps on the phone other than the Verizon Backup Assistant for contacts.  So the CEO of our business wants to argue this very large charge that Verizon plans to bill us for, but I cannot even get our VZW business account manager to respond to my messages.  He obviously isn't planning to be of any help.  So my question is, how do I contact someone higher up the ladder at Verizon, like a regional manager?  I guess I would like to speak with my account manager's boss, to see if that person can help us get this mess ironed out.  I have already called VZW customer service and while very friendly and polite, they were not helpful at all, and would NOT put me in touch with a West Michigan regional manager.  If anyone has any constructive suggestions, I would greatly appreciate it.

Thanks and have a great day.  🙂