Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Poor network service
Bus933s
Member

I have been a Verizon customer since Dec 2019, and had poor network service from the start. MANY troubleshooting calls later I was finally given engineering ticket NRB000010112855 about 3 months ago for admitted poor network service in 65714 (“less than optimal” they call it). I get missed calls, drop calls, loss of data service, poor data service. I have one business and two pre-paid lines, all experience the same issues at the same time. I switched from Metro to Verizon SOLELY to get service in a remote area 04624, where Verizon claims to have good coverage. I haven’t traveled there yet. it’s coming though. Now I regret the switch to Verizon because they can’t even provide quality dependable service to the 1st zip code, part of a major metro area. How will I count on quality service in a more remote area they also claim has good coverage? And the solution? They closed the engineering ticket. Told me to buy a WiFi network extender. That. Solves. Nothing. I cannot carry an extender around in my car, in my client meetings, into a store - it doesn’t work like that! Oh and I am supposed to buy it as a solution to their problem they don’t want to fix. Insult to injury. I am hoping Verizon sees this post and fixes the problem, stop falsely claiming “most reliable network” or step up and fulfill that promise - metro/t-mobile has Verizon beat by miles. But NOBODY else “claims” to service 04624. Only reason I switched. Fix 65714, guarantee 04624, or lose a potential life time loyal customer. A customer who has no qualms about making repeated social posts about this, hopefully stopping at least some people from switching over.

0 Likes